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Masterclass Services

Masterclass specialises in the design and delivery of training programmes that make a difference. Working with our clients we agree what measurable outcomes need to be achieved and bring together the best team of trainers, coaches and consultants to make that happen.

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We chose our name with care. From bespoke performance management programmes, to driving change, from excellence in customer service to strategic sales coaching, we focus on what needs to change and how those new skills and behaviours will be applied.

First, we identify the metrics against which you will measure results. Then we design the programme, selecting the best trainers and consultants to work with your teams. We take a rigorous and pragmatic approach – we don’t believe you should pay to rewrite modules or materials that exist – your investment goes into making sure the programme is exactly right for your delegates, your market, your business.

Leadership and Management

Effective leadership is about ordinary people achieving extraordinary results – it’s about what people do, not what they say. Masterclass has helped thousands of individuals understand how to become better leaders and managers of people. Read more…

Sales & Client Relationship

Masterclass has pioneered sales training, client relationship and business development coaching for 20 years. We’ve helped hundreds of businesses grow revenue, profits and market share by improving their skills and knowledge and introducing effective sales processes. Read more…

Business Coaching

Coaching and mentoring is the most powerful way to achieve and maintain peak performance. Using the skills of our business and executive coaches we can unlock the full potential of your people. Read more…

Communications

Effective communication underpins everything. It’s the single most important thing we do – whether presenting in formal settings, talking to customers, negotiating with suppliers, dealing with conflict or simply briefing a colleague or team member – so it pays to get it right. Read more…

Other Services

We bring over 20 years experience in the design and delivery of innovative training, assessment, change and development programmes. We know what works, saving you time, expense and worry. Use our expertise to fast-track your goals and get the best results. Read more…

To find out more about Masterclass’s products and services call us now on +44 (0)1753 676666 or email .(JavaScript must be enabled to view this email address)

Latest News & Events

  • Manches HR Masterclass 2nd March 2010

    A recent survey found that over two thirds of employees are considering “moving on” once the economy improves with over a quarter convinced they will change employer within the next 12 – 18 months. Keeping your top performers could be the biggest worry for 2010. Read more…

  • Competency Framework Seminar for HR Professionals

    This seminar is for you if you want to: Find out if competencies are right for your organisation. Make the right choices from the start. Get the best out of a new or existing framework. Read more…

  • Helen Bouchami

    Helen has a passion for developing people in organisations and has devoted all her career – over twenty years – to this field. Read more…

Masterplan™

One customer increased revenue by £55 million within 12 months. Another customer achieved the highest ever contract renewal rates in its history – 97% following their Masterplan™ programme. Read more…

Top Performance

How do you inspire your leaders to lead, your managers to manage and your people to perform? Top performers are able to consistently perform at the highest levels. Read more…