Details
Date: Tuesday 2nd March 2010
Times: 9am — 1pm (Lunch included)
Venue: Manches LLP, 9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN
Cost: £95 plus VAT
Introduction
In the next Manches Masterclass we will look at ways employers can protect their business interests, including contractual provisions, networking policies, restrictive covenants and ways to protect client and business confidentiality. We will show you how other organisations are achieving top performance and what practical steps you can take to motivate and retain key staff.
We will look at effective performance management – what you can do to help managers and team leaders manage performance and reduce the likelihood of viable claims. We will guide you through the complexities when grievances are raised or an employee takes sick leave during the performance management process. By the end of the day you will have a range of practical tools and “action ready strategies” to ensure you and your teams are truly fit for purpose for the year ahead.
Session 1– Protecting your Business Interests
Presented by: Daff Richardson, Partner, Manches LLP
Daff will consider ways in which businesses can maximise the protection of confidential business information and client connections. She will explain how well-structured employment contracts can provide employers with effective protection against unfair competition from former employees and will consider practical strategies to maintain the integrity of your commerical interests if key employees leave your business.
Session 2 – Top Performance
Presented by: Isobel Rimmer, Director, Masterclass
Isobel will look at what “top performing” organisations do and how to apply those principles to your organisation. Using a series of check lists and easy to incorporate actions, you can review how your managers and leaders are working and make sure you are retaining the best talent.
Session 3 – Coping with Confidence - Managing Performance
Presented by: Jayne Sinclair, Senior Associate, Manches LLP
Jayne will explain what practical steps employers should take to manage performance fairly and minimise the risks of claims, in the light of the ACAS Code of Practice. She will also consider what employers can do to tackle the interaction of grievances and performance management and how to deal with the situation when an employee takes sick leave during the performance management process.
Session 4– Making a Difference with Performance Management
Presented by: Hayley Mogridge, Lead Consultant, Masterclass
In this session we will look at practical skills, techniques and exercises that you can introduce to help your managers conduct appraisals and manage performance in their teams.
Masterclass provides training and recruitment services with particular experience in tailored management and leadership, business development and coaching programmes.
Manches LLP is a leading law firm with offices in Oxford, Reading and London offering a full range of company and commercial legal services.
To register for this event email pearlt@masterclass.co.uk
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Competency Framework Seminar for HR Professionals
This seminar is for you if you want to: Find out if competencies are right for your organisation. Make the right choices from the start. Get the best out of a new or existing framework.
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COMPETENCY FRAMEWORK SEMINAR - 24 MARCH 2010
More and more companies are turning to competencies to provide a common thread through their HR processes, to align behaviour with organisational vision and values and to focus on the key differentiators that in an increasingly ‘service’ economy are very much about how individuals behave. For anyone starting out on this road, the choices can be bewildering – yet making the right choice is key. After all, making the right decisions about selection, promotion and bonuses, amongst others, relies upon the validity of the competency framework and on the skill with which competency is assessed.
This seminar, facilitated by Helen Bouchami, does not promote any particular approach to competencies – rather it helps you understand the range of options available, the pros and cons of each, and how to get maximum mileage from the initial investment in creating the framework.
Agenda - 09:15 gather for a 09:30 start
The topics covered and the time assigned to them will be adapted to meet the specific interests of the workshop participants. Topics will be illustrated by real company examples and participants will have the opportunity to try out tools and techniques themselves.
Start 09:30
Introduction
- Participants’ experience of competencies and expectations of the workshop
- Objectives and overview
Competencies: overview and background
- Origins
- Definitions
- Link to performance
- Why competencies?
- Competencies vs. competences
- Benefits
Competency development methodologies
- History of competency development
- Behavioural Event Interview
- Critical Incidents
Lunchtime
Behavioural Indicators
- Anchored Scales
- Value-based competencies
- Hybrid models
Applications of competencies
- Appraisal
- Succession planning/career management
- Selection
- Development
04:30 to 05:00 Review and Action Plans
Course Price: £320 + VAT per delegate
Location: Windsor
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Helen Bouchami
Helen has a passion for developing people in organisations and has devoted all her career – over twenty years – to this field.
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Helen worked for Digital Equipment Corporation (long recognised for its leading edge work in Human Resource Development) for eleven years, where she managed Executive Development at European and at Corporate levels. This included responsibility for a suite of management learning and development programmes and processes, including inter-company consortia, to develop leadership and business management capability. She established strong links with Europe’s leading business schools. She was a member of the core team that pioneered Digital’s competency-based development processes in the 1980s.
Prior to her years with Digital, Helen operated an independent international consulting business with clients in the US and in Europe. She started her career in Algeria, where she was Human Resource Development Manager for a Division of the State Oil and Gas company. She has particularly strong experience of working internationally and is fluent in French.
Helen is an acknowledged expert in the field of competency based frameworks and their application to selection, development, performance management and career planning. She has designed and delivered multiple projects for major global organisations including framework development, embedding competencies into recruitment and selection, designing and running assessment centres and interview training.
Because Helen has direct experience of the complexities of modern organisations (including the specific challenges of rapid growth, globalisation, restructuring and cost containment) she can offer practical support to ensure the effective implementation of people development initiatives. All her work is customised to meet the specific needs of the client.
Helen has a B.A. (Econ) in Sociology and Politics and is a Fellow of the UK’s Chartered Institute of Personnel and Development. She is a qualified user of psychometric materials (British Psychological Society Levels A&B), with particular experience of the Myers Briggs Type Indicator and FIRO-B. She has also served as Vice-Chair of the Board of an NHS Trust.
Her recent clients include: GlaxoSmithKline, Boston Scientific, PepsiCo, Bristow Helicopters, Centrica, Cambridgeshire County Council, City Link, Norfolk NHS, Research in Motion, Shell, Siemens, McAfee, National Foundation for Educational Research, Guys & St Thomas’ Hospitals and Novartis.
Areas of Expertise:
- Human Resource Development Strategy
- Competencies
- Assessment Centres
- Executive Coaching
- Succession & Capability Planning Processes
- Team Effectiveness
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Isobel Rimmer profile
Isobel is one of the founders of Masterclass and whether training business leaders, politicians or dogs, she gets results!
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Isobel is a founder and Director of Masterclass and a lead trainer, client project manager and facilitator within the team. A graduate from University of Surrey, she worked in France before joining DEC (then the 2nd largest global IT firm after IBM) on their fast-track graduate programme.
Isobel’s style is highly pragmatic and based on organisations and individuals achieving solid results. She works with private and public sector clients and is a popular speaker at conferences and events including the HR Forum, Baptie & Co, Institute of Management Consultants and Women in Business. She has provided feedback and coaching at Finance South East for their “Dragonfly Den” events.
She has designed and led strategic leadership programmes for Nottingham City Council, Lincoln City Council, Equant (France Telecom), Avis, London Borough of Bexley, Computer 2000, (part of the TechData Group) Xyratex and many others. These programmes include executive coaching and mentoring – typically at Board, VP and senior management level. She works extensively in the design and delivery of business performance programmes through the Masterplan™ brand. These programmes have been used by Computer Sciences Corporation (CSC), Information Resources – where they increased sales by £55 million in one year and achieved contract retention to a record high of 97%, Symantec in building their partner programme and PricewaterhouseCoopers. She is also a business development coach working with Partners and Directors for a number of PwC’s global accounts including Sony, the BBC, Centrica and Nokia. She is retained by Accenture and CSC to coach their global bid teams these projects have resulted in business wins in excess of £1 billion.
Other coaching and mentoring clients include Siebel (now part of Oracle), Borland, Novartis, Boston Scientific, 3i, National Farmers Union, Hotwire PR, Xyratex (formerly IBM Havant), National Farmer’s Union, Royal Caribbean, RIM Blackberry, SkillfastUK, The Environment Agency, The Probation Service and Digital River.
She provides one to one coaching and mentoring to leaders in industry, trade and major political parties – this highly confidential work draws on her experience as a trainer, business owner/ manager and professional speaker. She is a regular contributor on Sky News providing insight and comment on political speakers and their personal image and impact.
Isobel’s younger daughter is severely disabled and as a result she is an active campaigner for people with cerebral palsy and has served as Regional Chairman for Scope.
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Skill Sets Channel Account Managers Need
Being a Channel Account Manager today is highly demanding – as “Trusted Advisors” to their customers, they need to support and guide them to grow sales. The skills needed are complex. Find out what to do differently to stay ahead.
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The role of a channel account manager has evolved to become more and more sophisticated. One of the challenges faced by vendors is to find the right calibre of channel account manager. Beyond basic selling skills, channel account managers need to be able to sell different kinds of products to different kinds of partners. Therefore, having the right channel account managers is fundamental. It is no longer a case of hiring someone who knows a few resellers or has experience working in distribution.
Vendors must behave as leaders who enable their channel partners to succeed. They need to build their partners’ success into their business model. The partner community has expressed a desire to work with vendors who have a committed channel programme, a clear vision and market position and who are not afraid of pushing the boundaries. Therefore, vendors have to understand what partners expect from their relationships with channel account managers and strive to meet their demands.
Investing in training is a good solution as long as it provides ROI. The ultimate goal for vendors in providing adequate support for their channel account managers is to win more business, generate more revenue and create more profit both for themselves and for their partners.
Drawing on quotes and anecdotal evidence reflecting the expectations of various resellers and distributors, this whitepaper introduces the three prime attributes needed to be a good channel account manager. The ideal channel account manager is simultaneously:
- a trusted advisor who focuses on the relationship with the partner, not the transaction
- a solutions champion who is not simply a product pusher but considers what products and services will do for a business
- a navigator who functions as a catalyst and linchpin within the organisation, being involved in its internal processes
Having defined these qualities, the whitepaper will outline the different skills needed to develop them and suggest plans and strategies that will help channel account managers achieve their full potential. Read more
http://www.baptie.com/documents/show.asp?d=365&xyzzy=2
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Women on Board
Women on Board is a UK initiative to help to address and improve the gender balance at Board and Executive levels. Through coaching, mentoring and support networks we help women achieve their potential and redress the balance.
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Women on Board is a community that aims to
- Raise awareness and support for women on Boards
- Lobby for skills-based selection to Boards
- Hold high level networking and mentoring events
- Provide coaching, mentoring and support networks for women
- Give members unique opportunities to access company boardrooms and directors
- Actively promote women onto boards in a variety of ways
- Find appropriate vacant Board positions for our members
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Getting people to change behaviour
We’re in the business of changing behaviour – and making it fun along with way.
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Sometimes getting people to do things differently is hard work – especially if there appears, at first, to be an easier option of just carrying on as you’ve done up until now.
This entertaining video shows how with an original idea and the use of music, people were persuaded to take the stairs rather than the escalator. Ask yourself, what would I have done?
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Ask Izzy
Ask Izzy is a monthly column in Training Journal magazine written by Isobel Rimmer.
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All sorts of different queries come in about training and personal development. Here are two that appeared recently in the magazine:
"I am keen to develop a leadership initiative into our organisation. The current structure is very “hierarchical” and I am concerned that the current CEO is from the school of thought that believes “leaders are born, not made” from what he said the other day – what would you suggest to get him on side and to get a programme off the ground?" Read more
“We have a number of women in our company who are very good at what they do but who don’t have the confidence or bravado of some of their male colleagues. What do you suggest to help them be more confident – very often they have great ideas but lack the presentation skills and influencing skills to put these forward..” Read more
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Bristow Helicopters
Taking Talent & Succession Planning to New Heights.
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Bristow Group Inc is the world’s largest, most reliable and prestigious helicopter service for the oil and gas sector. It is understandably proud of its reputation as a provider of the safest and most efficient helicopter transportation, maintenance, search and rescue, aviation support and training services.
To maintain that reputation Bristow knows how important it is to attract and retain the highest calibre people. To make sure they had the right people in the right places at the right time they needed to make some changes. First, they wanted to ensure that they provided the right development opportunities for their own engineers and secondly they wanted to improve the quality of people management through a more rigorous selection process.
One of their key roles is that of Chief Engineer. In some of their more remote locations, the Chief Engineer is the most senior and sometimes the only manager presence. So not only does he/she need to have first class technical skills he needs to have sound judgement, leadership and technical skills. So first they put in place a programme to identify potential Chief Engineers, secondly they invested in a rigorous assessment process and from that were able to design and deliver a bespoke programme to bring each candidate up to the level of skill required.
Read more about how this was rolled out.
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Priming The Probationers
The importance of effective management and leadership skills during times of change.
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With increasing pressure on the Probation Service to perform and meet stringent targets, the demands on management are many. Furthermore, constant change within the service has induced an element among staff of “change fatigue” - placing yet more pressure.
The aim of the Masterclass programme was to improve the leadership skills and practices within the service so it could deal with change more effectively, and change the management style from transactional (managers telling teams members what to do) to transformational (managers inspiring and motivating team members to perform more effectively).
Using the Kouzes and Posner Leadership Practices Inventory 360 degree feedback, each manager received one to one feedback and identified for themselves where they were strong and where they needed to make changes. Focusing on specific leadership behaviours they could take practical action in their own parts of the organisation. This was a big investment in time but it really made the difference.
“Through exercises in the workshops, we talk about creating a shared vision and how we can go about doing that. We work with them in groups to make it real for them,” said Isobel Rimmer, lead consultant on the programme. “We put a lot of pressure on people to do what they say they’re going to do in terms of improving their management performance. If they don’t do it, the responsibility is no one else’s – that message is driven home very firmly.”
Working in cross functional groups, the senior management and middle management teams then took part in a series of leadership workshops where they identified the skills, behaviours and practices that needed to be applied.
Read more about how Masterclass worked with the West Yorkshire Probation Service to help probation officers deal with change, cope with the stress of their work and significantly reduce the amount of stress related sickness absence.
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William’s Fund
William Dodd was only 4 years old when he died from cancer. His parents created “William’s Fund” in his memory for research into childhood cancers. All the profits raised by William's Fund go directly to the research programme.
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This Christmas we are again supporting the fantastic work done by Peter and Johanna Dodd in raising money for research into childhood cancers. Their son William died aged only 4 but was an inspiration to all who knew him. His grandmother produces a beautiful card every Christmas and the sale of these cards is a major fund raiser. You can also contribute to their funds by joining the Williams Fund Wine Club, buy some excellent champagne and wine and know that you are making a direct contribution to their great work.
www.williamsfundwineclub.co.uk
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Historia de un Letrero – a short film to inspire and delight
Much of what we do is about helping leaders and managers inspire others to want to struggle to achieve shared goals. A great part of that is the language and communication we choose to use.
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The inspiring video – Historia de un Letrero – was a prize winner at the Cannes Film Festival. Don’t worry you don’t have to be fluent in Spanish to understand this beautiful film made in Mexico. With a stroke of the pen, a stranger transforms the afternoon for another man in this emotionally stirring masterpiece. The music is beautiful too. We hope you enjoy it.
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Top Performance – March 19th 2010, London Heathrow
This half day, high impact workshop delivered by Brad Solomon and Isobel Rimmer is designed to give you an overview of Top Performance and how you can incorporate aspects of Top Leader, Top Manager and Top Coach within your organisation.
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You will see what specifically you can do to create a top performing culture and how you can apply the skills, tools, techniques and behavioural changes that can and will make a difference.
This seminar will show you
- What Top Performance can achieve for your organisation
- Best practices used by top performing businesses and sports professionals
- Powerful techniques to enhance performance and productivity
- How to develop a coaching culture
- How to use a “coaching toolkit” to motivate and develop your people
- How to measure success over 90 days and sustain top performance
Attendance fee includes all materials and refreshments.
For more information or to book your place, please call Pearl Tyrrell on +44 (0) 1753 676666 or email pearlt@masterclass.co.uk
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Brad Solomon
Brad’s style of delivery is wholly interactive, and his sessions are designed as high impact self development learning workshops, building development through self analysis, the sharing of experiences, skills practice and real time feedback.
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Brad has worked as an executive coach since the mid nineties, when as Director of Training he helped launch the NHS Clinical Governance Programme in the South East of England.
A love of personal and professional development has helped him to design and deliver more than 50 different types of programmes over the last five years including the introduction of the Performance Analysis System to the world of Professional Football. This Group and One to One Mental Fitness Coaching Programme has been delivered to both Premiership and Championship Footballers and Football Clubs alike, with the exceptional results achieved being reported in national newspapers.
Eighteen years of training facilitation and delivery have seen Brad train more than 5,000 people, offering them the opportunity to learn new skills as well as to brush up on already acquired ones in a safe and open environment. Having worked across the public and private sectors Brad has specialised working experience with ‘Blue Chip’ corporates, NHS Trusts, local authorities, IT organisations along with charities and other sporting organisations.
Brad’s style of delivery is wholly interactive, and his sessions are designed as high impact self development learning workshops, building development through self analysis, the sharing of experiences, skills practice and real time feedback. It is Brad’s training ethos to tailor each session for the individuals attending – that way ensuring that each delegate leaves the workshop with the tools that they need to fulfil their potential.
Delegates say they leave the training room, energised and armed with skills that they know how to use, as well as when to use, and are therefore better equipped to tackle the everyday issues of the workplace. Brad believes that learning can be fun and makes sure that the delegates in his workshops enjoy the learning process at all times.
Some of the clients he has worked with since 2000 are: Ernst & Young, HSBC, Air France, Walt Disney, Johnson & Johnson, AOL, Avis, Lindt, Red Hat, Lexmark, Rentokil, Thames Valley Probation Service, West Yorkshire Probation Service, Hounslow Homes, London Borough of Bexley, Cambridge CC and various NHS Trusts from Board Level to Graduate Trainee. Individual coaching, board level workshops & ongoing consultancy have been delivered to The BBC, BSkyB, Aventis, McLaren, Dresdner Kleinwort Wasserstein, Deutsche Bank, The Princes Trust, various Premiership & Championship Football Clubs, The FA and The PFA.
Areas of Expertise:
- Executive Coaching
- Coaching Skills
- Management Insight & Development
- Leadership Development
- Behavioural Analysis
- Communication Skills
- Assessments and Feedback Processes
- Performance Management
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Easypeasylemonsqueezy Portuguese Fisherman’s Stew
I got this recipe in a tiny restaurant (more like a beach shack really) whilst searching for a location spot on the wild west coast of Portugal. We couldn’t match the brief but it was worth the effort just for this.
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You need a high sided, heavy based, medium sized pot.
Put a table spoon of olive oil in the bottom and then layer two large onions cut into rounds on the bottom, sprinkle some salt over with some chopped parsley and two bay leaves then layer two beef tomatoes cut into rounds on top of the onions. Then layer three potatoes cut into rounds again and sprinkle some salt and pepper over that layer too, now add some white fish cut into chunks (use a mixture of firm fish like hake, halibut, monkfish) and some raw prawns.
Cover the pot and leave over a low heat for 30 - 40 minutes. Give it a shake every 10 mins or so (do not stir or uncover!!) serve with bread for the sauce - it’s delicious and will serve four.
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To find out more about Masterclass’s products and services call us now on +44 (0)1753 676666 or email .(JavaScript must be enabled to view this email address)
Latest News & Events
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Manches HR Masterclass 2nd March 2010
A recent survey found that over two thirds of employees are considering “moving on” once the economy improves with over a quarter convinced they will change employer within the next 12 – 18 months. Keeping your top performers could be the biggest worry for 2010. Read more…
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Competency Framework Seminar for HR Professionals
This seminar is for you if you want to: Find out if competencies are right for your organisation. Make the right choices from the start. Get the best out of a new or existing framework. Read more…
-
Helen Bouchami
Helen has a passion for developing people in organisations and has devoted all her career – over twenty years – to this field. Read more…
Masterplan™
One customer increased revenue by £55 million within 12 months. Another customer achieved the highest ever contract renewal rates in its history – 97% following their Masterplan™ programme. Read more…
Top Performance
How do you inspire your leaders to lead, your managers to manage and your people to perform? Top performers are able to consistently perform at the highest levels. Read more…
Station House, Datchet, Windsor, Berkshire, SLR 9ED, UK | Phone: +44 (0)1753 676666 | Fax: +44 (0)1753 790993 | Email: info@masterclass.co.uk
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