Jill has been involved in training, recruitment and development since 1985. She has worked with all levels (including the Board and senior executives) in a wide variety of organisations in both the private and public sectors. Prior to becoming a full time trainer, Jill worked for Sema, an Anglo-French IT software solutions company. Before this she was at The Royal Borough of Kensington and Chelsea, where she had overall responsibility for all assessment, development and training initiatives, including the recruitment of the authority’s staff, in accordance with equal opportunities guidelines and policy.
Jill’s style is interactive with an eye to pacing a programme in a way that meets the needs of a particular group. All workshops are tailored to suit an organisation’s needs and goals, giving delegates a chance to learn by doing and discussion. She specialises in developing managers and team leaders through interpersonal skills and techniques. Many of her projects have involved working with ‘live’ issues, particularly around the issues of reorganisation and change.
Jill is a Fellow of The Chartered Institute of Personnel and Development and has UK and US citizenship. She has an MSc in Industrial Relations and Personnel Management from the LSE and is trained in the administration and interpretation of psychometric tests and tools. Jill has used the Occupational Personality Questionnaire, Myers-Briggs Type Indicator, Firo-B, SHL Aptitude and Ability tests, Critical Incidents Analysis, and Assessment and Development Centre exercises.
Recent clients have included Nestor Healthcare, Eton College, British Nuclear Fuels, Linklaters, Research in Motion, Hitachi Europe, Lindt, The Liberal Democrats Central Office, Moran Hotel Group, CityLink Parcel Delivery, Boston Scientific, West Yorkshire Probation Service, Cambridgeshire County Council, London Borough of Bromley, London Borough of Bexley, Hounslow Homes and Westminster School.
Areas of Expertise:
- Executive Coaching
- Change Management
- Leadership Development
- Managing People & Performance
- Team Development
- Interviewing & Selection
- Influencing Skills
- Facilitation Skills
- Presentation Skills
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Webinar: Think Before You Speak: Communicating with Impact
Why do we form first impressions – why do we judge people so quickly, even before we really know much about them? What impact does this have in the modern business world we move in?
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Join this webinar to hear Hayley Mogridge of Masterclass Training explore the inner workings of communication, revealing just what we need to communicate appropriately every time – even when online.
Attend this webinar to learn:
- What effective communicators do before they start talking
- How to prepare so that you say what you mean, every time
- How to balance assertiveness with collaboration
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How to apply this knowledge in the virtual world
Reserve Your Complimentary Seat by following this link:
http://learn.gotomeeting.com/forms/22Feb12-NE-G2MC-WBR-S?ID=70150000000Xv3c
Think Before You Speak: Communicating with Impact
Wednesday, February 22, 2PM (UK)
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HR FORUM 2 March 2012
HR Forum London Roundtable, The Law Society, Chancery Lane, London. Friday 2nd March 2012. 8.30am to 11.00am
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Masterclass and the Boyes Turner specialist employment team invite you to join them at a new event in their annual training calendar, a Roundtable event for HR FORUM London to be held at the Law Society, Chancery Lane, London on 2nd March 2012.
To book your place please contact Emma Maguire: emaguire@boyesturner.com.
An addition to our regular Conference Meetings, this event will be a Roundtable Meeting, designed for the busy HR professional. The agenda will cover the currently demanding topic of social media in the workplace and managing its use successfully. In particular:Social Media in the workplace – what should you be aware of in your own organisation? Where are the potential risks and issues?
- Hear from the Boyes Turner and the Masterclass team on current trends and practices, with recommendations for successfully managing social media usage in your organisation, with an in-focus look at your policy and business protection requirements. Should you have a separate social media policy and if so what should be the contents? What personal behavioural standards should you setting for your workers? What other business protection terms should you be introducing? How can social networking opportunities advantage your organisation?
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Network with other HR specialists – grow your professional network.
This HR Forum Roundtable meeting offers an opportunity to keep up-to-date with this current workplace topic. The cost, which includes all materials, is £45 plus VAT and includes a light breakfast. Attendance at this event will be free for HR Forum Corporate Members.
To register for this event or to enquire about becoming a Corporate Member, please contact : emaguire@boyesturner.com
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January Trainer Profile of the Month - Hayley Mogridge
A creative optimist, Hayley’s drive comes from a passionate belief that everyone should be encouraged to reach their potential - so benefiting the individual and the organisation through self motivated focused employees. Her training has been described as ‘inspirational’
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Hayley began her career as a professional actress. From here, her communication and interpersonal skills quickly led her to a career as a Recruitment Consultant with Blue Arrow. With her customer interfacing experience she worked as Customer and Sales support Manager for over 3 years with Courage Ltd and began her career in training more than 15 years ago. She was headhunted by Tiny Computers to take the role of Group Training Manager during their massive expansion into USA, Hong Kong and China.
During her time at Tiny Hayley was responsible for developing and implementing the training and development strategy for over 2000 members of staff. With her team of 20 trainers they provided a portfolio of over 60 courses world-wide.
A creative optimist, Hayley’s drive comes from a passionate belief that everyone should be encouraged to reach their potential - so benefiting the individual and the organisation through self motivated focused employees.
Her training has been described as ‘inspirational’ with her natural ability to quickly build rapport and develop successful business relationships with a diverse range of delegates and clients.
As a trainer Hayley has to believe 100% in her material, and that the theory can in practice be useful in the day to day reality of the commercial world. A successful manager herself, with over 10 years experience, she uses this experience to turn the theories into tangible examples her delegates can relate to.
She has an interactive relaxed style, able to quickly react to the individual needs of the group.
Some recent projects have included a 12 month modular team leadership development programme for Norbain. Each delegate has seen tangible benefits not just in terms of confidence and knowledge, in some cases promotion, but also in significant improvements to the structure of their departments and way it operates. Hayley has been training managers at Citrix for the past 3 years helping them to hone their presentation skills. She has had 100% success rate in terms of increasing skill and confidence in this area. In addition to this she has recently written and presented a number of training films as part of an ongoing management programme, for SSVC who provide TV, Radio broadcasting and entertainment to the British Forces.
Previous clients have included - Porsche, Lindt, ING Direct, TNT Express, Computer Associates, Dominos Pizza Group, Egg, Hasbro, Sony, Whitbread, NHS Trusts, Friends Provident, Honeywell, Avis Rent-A-Car, Novartis Pharmaceuticals, McAfee, Citrix and Research in Motion.
Areas of Expertise:
- Management Development
- Performance Management
- Communication & Influencing
- Presentation Skills
- Train the Trainer
- Time Management
- Customer Care
- Recruitment & Interviewing Skills
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Coaching & Mentoring
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William’s Fund
William’s Fund was established in 2001 and has since been raising money for the Childhood Cancer Research Fund, raising over half a million pounds to date. Find out how to help make a difference.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
William’s Fund
Help Save the Lives of Thousands of Children
William’s Fund was established in 2001 in commemoration of William Dodd, whose young life ended at the age of four years and nine months due to an unknown form of cancer. William’s Fund has since been raising money for the Childhood Cancer Research Fund and has raised over half a million pounds to date.
Dr Mitchell, who was William's consultant is running the research programme, which is very specific to Childhood Cancer, does not have any funding other than charity and has no official fundraisers. All the profits raised by William's Fund go directly to the research programme.
Will you join us as a partner committed to supporting research?
Supporting the William’s Fund would help to ensure that vital research into the diagnosis, treatment and prevention of childhood cancers will help save more children’s lives. As a result we hope to reduce the number of children who become fatalities of cancer and every penny of your support would go directly to funding this research, thus playing a pivotal role in saving and changing lives.
This Christmas
This Christmas we are again supporting the fantastic work done by Peter and Johanna Dodd in raising money for research into childhood cancers. Their son William died aged only four but was an inspiration to all who knew him. His grandmother produces a beautiful card every Christmas and the sale of these cards is a major fund raiser. You can also contribute to their funds by joining the William’s Fund Wine Club, buy some excellent champagne and wine, and know that you are making a direct contribution to their great work.
www.williamsfundwineclub.co.uk
Donations
William's Fund
The
Miller Place
Gerrards Cross
Bucks
SL9 7QQ
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Your support is much appreciated.
December Trainer Profile of the Month - Alastair McIvor
Eleven years of training facilitation & delivery have seen Alastair train and coach more than 4,000 people globally, from Australia and Hong Kong to South Africa and Europe.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Alastair has a background in Sports psychology and Education. He developed and delivered his first sales training programme in 1991 for a chain of Health clubs in Australia.
For the last 11years he worked with Krauthammer International a global training organisation, specialising in behavioural change programmes for Managers and Sales people. His role as a senior consultant involved selling and delivering training and coaching globally.
He spent two years working in partnership with Cisco, as lead consultant and project manager, with responsibility for programme design, delivery and account management. He personally trained over 400 of Cisco’s top managers over a two year period. This programme was awarded a National training award in 2006, with Cisco able to measure over $20 million in return on investment from the programme.
His training programmes are always highly participative and motivational, emphasising behavioural and attitudinal development. A high level of individual and group interaction ensures that whilst the training is challenging and enjoyable.
Eleven years of training facilitation & delivery have seen Alastair train and coach more than 4,000 people globally, from Australia and Hong Kong to South Africa and Europe. Working in many sectors of industry, most recently he was responsible for developing a global IT/Technology sector with responsibility for running train the trainer programmes to all new recruits.
Recent clients include Cisco, PricewaterhouseCoopers, Oracle, Google, SAP, BNP Paribas, NYSE, AXA, Boston Scientific, Johnson & Johnson, Ericsson & Aventis.
Individual coaching, board level workshops & ongoing consultancy have been delivered to NYSE, Henkel and Hager.
Areas of Expertise:
- Maximising Sales
- Winning Strategies for Key Accounts
- Account Management
- Sales & Negotiation
- Complex Strategic Selling
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November Trainer Profile of the month - Stephanie Peckham
Stephanie believes that as a trainer it is essential to recognise that the participants themselves have a great wealth of experience that can form a part of the training and be utilised by the whole group.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
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From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
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Stephanie has worked in training and coaching for over 20 years. Her passion is working with individuals to reach their potential (and beyond!) and with organisations to nurture and get the very best from their people.
Stephanie understands how people tick and this underpins all of her work, whether coaching, facilitating, training or speaking. She is an incisive observer of how people behave and work together, and these observations help bring her training and coaching to life with real-life experiences.
Within her workshops Stephanie creates a lively and positive atmosphere in which people can work and learn together about “people” skills such as presenting, influencing, powerful presence and impact, leadership, Emotional Intelligence, self-awareness and team building. Her training is often described as insightful, inspiring and highly motivational – leaving participants energised and eager to move forward.
Stephanie believes that as a trainer it is essential to recognise that the participants themselves have a great wealth of experience that can form a part of the training and be utilised by the whole group. The trainer is there to facilitate learning – and, where appropriate, share their own expertise in the context of the participants’ world.
Stephanie works across numerous and various sectors and functions, and at all levels – from senior police officers to students, scientists to salespeople, bankers to small business owners – from the UK and around the globe. The diversity of her clients has given great depth to her experience and a wealth of different scenarios to draw upon.
Some of the clients she has worked with include: Booz & Company, KPMG, PA Consulting, Newham Council, Rentokil Pest Control, Westminster City Council, Dorchester Hotel Group, City of London Police, Thames Valley Police, London Business School, Warwick Business School, Hult International Business School, as well as a number of private individual coachees.
Stephanie is a Chartered Fellow of the CIPD and holds an MSc in HR; she is a qualified performance coach, mediator and an enthusiastic and experienced administrator for a range of personality tools (MBTI, MBTI Step II, 16PF, Belbin and WIS).
Areas of Expertise:
- Advanced Presentation Skills
- Performance Management
- Influence and Impact
- Leadership
- Train the Trainer
- Coaching and Mentoring
- Self-awareness
- Powerful Presence
- Team Building
- Personality Profiling
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October Trainer of the Month - Mary Foster
Mary has a background in human resources and specialises in organisational development and management effectiveness. Her training style is highly interactive, tailored to each group and with a clear focus on impact and outcomes.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Mary has a background in human resources and specialises in organisational development and management effectiveness. With many years’ local authority experience, she now works with a range of private and public sector organisations.
Mary was Senior Management Development Adviser at Lewisham Council for six years. During that time she had responsibility for developing policies and programmes for management development, performance management and induction for 500 managers and 5,000 staff.
Mary works with individuals and teams to explore leadership effectiveness, using tools such as MBTI and Belbin. Her training style is highly interactive, tailored to each group and with a clear focus on impact and outcomes. She coaches middle and senior management to support improved performance and effectiveness for themselves and their teams. She helps individuals explore and define desired changes and encourages them to achieve these changes through a combination of support and challenge.
Mary has designed and delivered large-scale change management programmes as well as working one to one with managers and staff affected by change and redundancy. She has in-depth knowledge of Investors in People and works with organisations to help them meet and maintain the Standard.
Mary holds an MA in Guidance and is a qualified Executive Coach and NLP Practitioner. She is a Fellow Member of the Institute of Leadership & Management.
Mary has delivered training in personal and leadership effectiveness to a wide range of organisations including Greater London Authority; London Boroughs of Hounslow, Lewisham, Southwark & Brent; Cambridge City Council; Hounslow Homes; Lewisham Homes; Crossrail; Eurostar; English Heritage; Marks & Spencer; Sainsbury’s; Kimberly-Clark; Gilead Pharmaceuticals; Bank of America Merrill Lynch.
Areas of Expertise:
- Leadership & Management Development
- Executive Coaching
- Performance Management
- Communication Skills
- Influencing Skills
- Managing Conflict
- Teambuilding
- Recruitment and Selection
- Managing Diversity
- Managing Change
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Community Engagement
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September Trainer of the Month - Ben Harvey
With over ten years of coaching experience and work in the area of personal and leadership development, Ben brings a depth of knowledge and experience to his work as an executive coach and trainer.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Ben has spent much of his professional life working in and for some of the leading professional services firms. He started his career with PricewaterhouseCoopers (PwC) and spent thirteen years with the firm, first in London and later working across many of their Central & Eastern European offices. He began his career as a chartered accountant (ACA) working with clients from a variety of organisations and industries in London and later in the Baltic States. He later chose to pursue a second career while still with PwC as a training and development consultant to fulfil and develop a long term interest in learning and personal development. In this role, he began to travel and work extensively in Central & Eastern Europe and is familiar with the differences in markets and work life across many of the individual countries.
Today, with over ten years of coaching experience and work in the area of personal and leadership development, he brings a depth of knowledge and experience to his work as an executive coach and trainer. He is able to quickly establish rapport and trust with his clients to allow them to freely express and explore their thoughts, ideas and concerns. With his background in business, he understands the dynamics of organisational life, particularly in professional services firms, and is able to easily relate to the context in which his clients operate. Using his experience and knowledge from leadership development and psychology he is able to provide an appropriate balance of support, challenge and feedback to facilitate learning, awareness and deeper understanding in his clients, allowing them to find practical actions to take forward in how they manage themselves, their teams and their own clients.
He began coaching in 1999 having attended an intensive programme with the London School of Coaching. He later obtained his first coaching accreditation from the School in 2003. Since then he has continued his development adding news skills and knowledge to his coaching practice, qualifying in tools such as the Myers Briggs Type Indicator (MBTI) and the Strength Deployment Inventory (SDI). In January 2009, he graduated with an Advanced Diploma in Coaching from the Academy of Executive Coaching.
Today he lives in Vilnius, Lithuania and continues to work extensively across Central & Eastern Europe & Russia. He has coached senior and board level executives in companies such as PwC, SEB, Swedbank, Cushman & Wakefield, Vienna Insurance Group, and in one of Europe’s leading law firms. He also designs and runs leadership and team development workshops for his clients and again includes PwC and SEB amongst his clients, as well as Deloitte.
Areas of Expertise:
- Executive Coaching
- Relationship Building Skills
- Influencing Skills
- Business Development Skills
- Personal Impact & Presentation Skills
- Managing Others, Coaching & Feedback Skills
- Team Development & Facilitation
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HR Forum 4th November 2011
Masterclass and Boyes Turner invite you to join them at the HR FORUM at the Madejski Reading Conference Centre on 4th November. Starting at 09.00 am the HR Forum brings you a full morning of legal updates and training sessions followed by lunch and two workshops.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Next HR FORUM - 4th November 2011 - A date for your diary
This event, designed for HR professionals in the Thames Valley, is an ideal opportunity to :
- Gain valuable insights and updates on the latest employment legislation and in particular: Social Media, Personal Behaviour standards, Bribery & Corruption and Conflicts of Interest
- See how latest case law outcomes and legislative developments could apply to your business
- Understand the impact of Social Media in the workplace – what should you be aware of in your own organisation? What are the potential risks and issues that may be building up?
- Hear, at first hand, what Hannah Thomson, HR Director at Avis UK, has done to drive their HR strategy. She tells it how it is!
- Network with other HR specialists – growing your professional contacts, locally
Starting at 09.00 am the HR Forum brings you a full morning of legal updates and
training sessions followed by lunch and two workshops, closing at 3.00 pm.
The cost, which includes all materials, is £95 plus VAT.
To register for this event please contact : emaguire@boyesturner.com
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August Trainer of the Month - Steve Torjussen
Steve has a unique blend of business and training experience. He specialises in sales and management development, as well as leadership, and possesses a genuine talent to effect change.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Steve has a unique blend of business and training experience and a sound appreciation and perception of personal and business dynamics. 
He specialises in sales and management development, as well as leadership, and possesses a genuine talent to effect change within people as well as organisations. His workshops are pragmatic, memorable, effective, inspiring and most of all, fun!
With experience gained within the finance, banking and motor industries, his focus is absolute devotion to the well-being, growth and success of the clients he works with. He believes that there is an enormous, passive and underdeveloped potential both within organisations and individuals that needs liberating and energising, and he works tirelessly to achieve it.
His training and learning methodology has a proven record of success. Steve doesn’t have a stock of ready-made answers. Instead he works with clients to develop a learning solution exclusively for them, incorporating new ideas and concepts where appropriate to meet their challenges, both for today and the future. Steve’s passion is clearly evident in the quality of material delivered and the business results achieved.
Additionally, Steve has been able to develop his business consulting skills with clients and now also works as a coach and conference speaker. He has written a number of articles relating to learning, communication and inspiring leadership and has just completed a series of 12 training CDs with a colleague.
Steve is a member of the CIPD, ISMM and has a Diploma in Training Management.
Recent clients include: Marks and Spencer, Fujitsu, Tom Tom, AstraZeneca, HSBC, First Direct, Swan National Leasing, Hitachi, Cambridgeshire CC, Phoenix Software, Bytes Software Services, Softcat, Air France and Moran Hotel Group.
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Isobel Rimmer profile
Isobel is one of the founders of Masterclass and whether training business leaders, politicians or dogs, she gets results!
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Isobel is a founder and Director of Masterclass and a lead trainer, client project manager and facilitator within the team. A graduate from University of Surrey, she worked in France before joining DEC (then the 2nd largest global IT firm after IBM) on their fast-track graduate programme.
Isobel’s style is highly pragmatic and based on organisations and individuals achieving solid results. She works with private and public sector clients and is a popular speaker at conferences and events including the HR Forum, Baptie & Co, Institute of Management Consultants and Women in Business. She has provided feedback and coaching at Finance South East for their “Dragonfly Den” events.
She has designed and led strategic leadership programmes for Nottingham City Council, Lincoln City Council, Equant (France Telecom), Avis, London Borough of Bexley, Computer 2000, (part of the TechData Group) Xyratex and many others. These programmes include executive coaching and mentoring – typically at Board, VP and senior management level. She works extensively in the design and delivery of business performance programmes through the Masterplan™ brand. These programmes have been used by Computer Sciences Corporation (CSC), Information Resources – where they increased sales by £55 million in one year and achieved contract retention to a record high of 97%, Symantec in building their partner programme and PricewaterhouseCoopers. She is also a business development coach working with Partners and Directors for a number of PwC’s global accounts including Sony, the BBC, Centrica and Nokia. She is retained by Accenture and CSC to coach their global bid teams these projects have resulted in business wins in excess of £1 billion.
Other coaching and mentoring clients include Siebel (now part of Oracle), Borland, Novartis, Boston Scientific, 3i, National Farmers Union, Hotwire PR, Xyratex (formerly IBM Havant), National Farmer’s Union, Royal Caribbean, RIM Blackberry, SkillfastUK, The Environment Agency, The Probation Service and Digital River.
She provides one to one coaching and mentoring to leaders in industry, trade and major political parties – this highly confidential work draws on her experience as a trainer, business owner/ manager and professional speaker. She is a regular contributor on Sky News providing insight and comment on political speakers and their personal image and impact.
Isobel’s younger daughter is severely disabled and as a result she is an active campaigner for people with cerebral palsy and has served as Regional Chairman for Scope.
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Skill Sets Channel Account Managers Need
Being a Channel Account Manager today is highly demanding – as “Trusted Advisors” to their customers, they need to support and guide them to grow sales. The skills needed are complex. Find out what to do differently to stay ahead.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
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From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
The role of a channel account manager has evolved to become more and more sophisticated. One of the challenges faced by vendors is to find the right calibre of channel account manager. Beyond basic selling skills, channel account managers need to be able to sell different kinds of products to different kinds of partners. Therefore, having the right channel account managers is fundamental. It is no longer a case of hiring someone who knows a few resellers or has experience working in distribution.
Vendors must behave as leaders who enable their channel partners to succeed. They need to build their partners’ success into their business model. The partner community has expressed a desire to work with vendors who have a committed channel programme, a clear vision and market position and who are not afraid of pushing the boundaries. Therefore, vendors have to understand what partners expect from their relationships with channel account managers and strive to meet their demands.
Investing in training is a good solution as long as it provides ROI. The ultimate goal for vendors in providing adequate support for their channel account managers is to win more business, generate more revenue and create more profit both for themselves and for their partners.
Drawing on quotes and anecdotal evidence reflecting the expectations of various resellers and distributors, this whitepaper introduces the three prime attributes needed to be a good channel account manager. The ideal channel account manager is simultaneously:
- a trusted advisor who focuses on the relationship with the partner, not the transaction
- a solutions champion who is not simply a product pusher but considers what products and services will do for a business
- a navigator who functions as a catalyst and linchpin within the organisation, being involved in its internal processes
Having defined these qualities, the whitepaper will outline the different skills needed to develop them and suggest plans and strategies that will help channel account managers achieve their full potential. Read more
http://www.baptie.com/documents/show.asp?d=365&xyzzy=2
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Women on Board
Women on Board is a UK initiative to help to address and improve the gender balance at Board and Executive levels. Through coaching, mentoring and support networks we help women achieve their potential and redress the balance.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Women on Board is a community that aims to
- Raise awareness and support for women on Boards
- Lobby for skills-based selection to Boards
- Hold high level networking and mentoring events
- Provide coaching, mentoring and support networks for women
- Give members unique opportunities to access company boardrooms and directors
- Actively promote women onto boards in a variety of ways
- Find appropriate vacant Board positions for our members
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Ask Izzy
Ask Izzy is a monthly column in Training Journal magazine written by Isobel Rimmer.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
All sorts of different queries come in about training and personal development. Here are two that appeared recently in the magazine:
"I am keen to develop a leadership initiative into our organisation. The current structure is very “hierarchical” and I am concerned that the current CEO is from the school of thought that believes “leaders are born, not made” from what he said the other day – what would you suggest to get him on side and to get a programme off the ground?" Read more
“We have a number of women in our company who are very good at what they do but who don’t have the confidence or bravado of some of their male colleagues. What do you suggest to help them be more confident – very often they have great ideas but lack the presentation skills and influencing skills to put these forward..” Read more
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Bristow Helicopters
Taking Talent & Succession Planning to New Heights.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Bristow Group Inc is the world’s largest, most reliable and prestigious helicopter service for the oil and gas sector. It is understandably proud of its reputation as a provider of the safest and most efficient helicopter transportation, maintenance, search and rescue, aviation support and training services.
To maintain that reputation Bristow knows how important it is to attract and retain the highest calibre people. To make sure they had the right people in the right places at the right time they needed to make some changes. First, they wanted to ensure that they provided the right development opportunities for their own engineers and secondly they wanted to improve the quality of people management through a more rigorous selection process.
One of their key roles is that of Chief Engineer. In some of their more remote locations, the Chief Engineer is the most senior and sometimes the only manager presence. So not only does he/she need to have first class technical skills he needs to have sound judgement, leadership and technical skills. So first they put in place a programme to identify potential Chief Engineers, secondly they invested in a rigorous assessment process and from that were able to design and deliver a bespoke programme to bring each candidate up to the level of skill required.
Read more about how this was rolled out.
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Priming The Probationers
The importance of effective management and leadership skills during times of change.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
With increasing pressure on the Probation Service to perform and meet stringent targets, the demands on management are many. Furthermore, constant change within the service has induced an element among staff of “change fatigue” - placing yet more pressure.
The aim of the Masterclass programme was to improve the leadership skills and practices within the service so it could deal with change more effectively, and change the management style from transactional (managers telling teams members what to do) to transformational (managers inspiring and motivating team members to perform more effectively).
Using the Kouzes and Posner Leadership Practices Inventory 360 degree feedback, each manager received one to one feedback and identified for themselves where they were strong and where they needed to make changes. Focusing on specific leadership behaviours they could take practical action in their own parts of the organisation. This was a big investment in time but it really made the difference.
“Through exercises in the workshops, we talk about creating a shared vision and how we can go about doing that. We work with them in groups to make it real for them,” said Isobel Rimmer, lead consultant on the programme. “We put a lot of pressure on people to do what they say they’re going to do in terms of improving their management performance. If they don’t do it, the responsibility is no one else’s – that message is driven home very firmly.”
Working in cross functional groups, the senior management and middle management teams then took part in a series of leadership workshops where they identified the skills, behaviours and practices that needed to be applied.
Read more about how Masterclass worked with the West Yorkshire Probation Service to help probation officers deal with change, cope with the stress of their work and significantly reduce the amount of stress related sickness absence.
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Historia de un Letrero – a short film to inspire and delight
Much of what we do is about helping leaders and managers inspire others to want to struggle to achieve shared goals. A great part of that is the language and communication we choose to use.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
The inspiring video – Historia de un Letrero – was a prize winner at the Cannes Film Festival. Don’t worry you don’t have to be fluent in Spanish to understand this beautiful film made in Mexico. With a stroke of the pen, a stranger transforms the afternoon for another man in this emotionally stirring masterpiece. The music is beautiful too. We hope you enjoy it.
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Top Performance – November 18th 2011, London Heathrow
This half day, high impact workshop delivered by Brad Solomon and Isobel Rimmer is designed to give you an overview of Top Performance and how you can incorporate aspects of Top Leader, Top Manager and Top Coach within your organisation.
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For 3months, London’s population will double while it hosts the Olympics. How will businesses cope under the pressure? http://t.co/MgDomu9H
By Masterclass ✔, 1 month, 2 weeks, 4 days, 14 hours, 17 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
You will see what specifically you can do to create a top performing culture and how you can apply the skills, tools, techniques and behavioural changes that can and will make a difference.
This seminar will show you
- What Top Performance can achieve for your organisation
- Best practices used by top performing businesses and sports professionals
- Powerful techniques to enhance performance and productivity
- How to develop a coaching culture
- How to use a “coaching toolkit” to motivate and develop your people
- How to measure success over 90 days and sustain top performance
Attendance fee includes all materials and refreshments.
For more information or to book your place, please call Pearl Tyrrell on +44 (0) 1753 676666 or email pearlt@masterclass.co.uk
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Station House, Datchet, Windsor, Berkshire, SLR 9ED, UK | Phone: +44 (0)1753 676666 | Fax: +44 (0)1753 790993 | Email: info@masterclass.co.uk
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