Managing in a Matrix

The simple definition of a matrix organisation structure is where people report formally to (or at least very heavily interact with) more than one manager or key stakeholder. These reporting lines can take the form of what is known as a solid line or a dotted line relationship, the weight of the line representing the level of power and influence of the different managers or stakeholders.

From this simple description it becomes clear that conflicting priorities and competing authorities pose a real threat to harmonious working if not properly managed. This workshop will support best practice when working in such a matrix structure.

COURSE OUTCOMES

By the end of the programme, participants will:

  • Apply best practice approaches to working within a matrix structure clear on the benefits it brings but mindful of the limitations it may have 
  • Maximise dotted line reporting relationships within the matrix structure to ensure people deliver their tasks and objectives
  • Balance your needs with those of other competing stakeholders within the matrix
  • Understand how the management style that is effective in a dotted line relationship is different to that in a solid line relationship
  • Build trust across the matrix with all the people you are linked to both directly and indirectly 
  • Ensure that how you work is effective for the matrix you are in

COURSE CONTENT

  • Definitions, protocols and benefits of a matrix structure
  • Best practice – what the research shows. Using the work of Kevan Hall we focus on:  “Skills of creating clarity, managing co-operation, building trust and exercising control in an environment where influence without authority and accountability without control are the norm” 
  • Management styles to get the best out of the ‘weaker’ dotted line relationship – influencing when you don’t have authority – how best to do this 
  • Balancing power with solid line managers – influencing them to get what is needed
  • Accountability and responsibility in a matrix structure (in the absence of full control)
  • Making the matrix work effectively for you

DELIVERY FORMATS

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IN PERSON
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ONLINE
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COACHING
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BESPOKE

SKILLS YOU WILL DEVELOP

POWER SKILLS:

  • Communication
  • Raise Profile
  • Deliver Value
  • Support Colleagues

BUSINESS DEVELOPMENT:

  • Collaborate Internally

MANAGEMENT & LEADERSHIP:

  • Team Building
  • Delivering Results
  • Foster Collaboration

ENQUIRE ABOUT THIS PROGRAMME

To find out more about this programme, delivery options, or discuss customising it for the specific needs of your team, please get in touch by calling us on +44 (0)1753 676666 or send us a message.