Alison has a background in senior management. She worked for ten years in marketing for companies such as Grand Metropolitan and Associated British Foods. She was Marketing Controller for Burtons Biscuits managing a business unit with a turnover of £90m. Her responsibilities included large scale project management, brand management and strategy, as well as people management. She then spent five years working for a business consultancy, where her client portfolio included major blue chips like PepsiCo and Unilever. More latterly she was in a change management role, outsourcing part of the commercial function to Bangalore.
Alison helps businesses and individuals through coaching and training. Thanks to her pragmatic approach and personal experience of senior management Alison can offer solid, practical advice as well as empathy and inspiration to implement positive change. Her career track record gives credibility at all levels of her clients business.
Alison’s training style is highly interactive and based on her extensive experience of managing and motivating large teams. She believes passionately in good management practice and how by investing in people, it can unlock huge untapped resources and creativity.
Alison also works as an Executive Coach, accredited through the International Coaching Federation. She works with senior leaders on a one to one basis; typical areas of focus are leadership, managing change, first one hundred days, career development and working in depth at a behavioural level to help her clients perform to their highest capacity. Her training is based on NLP and Transactional Analysis.
Alison is a qualified trainer accredited through the Chartered Institute of Personnel and Development and an accredited coach through the International Coaching Federation. She is also accredited by the British Psychological Society to use personality tests, including MBTI which she uses in her training and coaching.
Recent clients include Dell, Lexmark, Bacardi, Waitrose, Foreign and Commonwealth Office, National Audit Commission, HM Treasury, Taylor Nelson Sofres, Mansell Construction, NHS, Crown Prosecution Service, Thames Valley Housing Association, London Borough of Bexley, Luton Borough Council and Affinity Sutton.
Areas of Expertise:
- Executive Coaching
- Coaching Skills
- Mentoring Skills
- Change Management
- Leadership Development
- Management Development
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Introduction to Management 2nd September 2010
Every manager needs a set of core skills and insights to enable them to manage people. This course is designed to give newly promoted or soon to be appointed managers an accelerated introduction to the techniques and issues that will make them successful managers.
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Introduction to Management - Leadership through people
Every manager needs a set of core skills and insights to enable them to manage people. This course is designed to give newly promoted or soon to be appointed managers an accelerated introduction to the techniques and issues that will make them successful managers.
Programme contents
- Your role as a manager
- Leadership styles – self assessment
- 7 Functions of leadership
- Setting SMART objectives
- Team formation – the stages
- Critical success factors for teams
- Performance monitoring and feedback
- Motivating and handling demotivation
- Delegating – when and how to delegate
- Managing your time effectively
- Problem identification and solving
- Decision making
- Personality styles
- Interpersonal skills
- Conflict handling
- Assertiveness
Course Duration: 1 Day
Location: Windsor
Price: £375 per delegate (+ VAT)
Date: 02 September 2010
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July Trainer Profile of the Month - Anne Minter
Anne Minter is a professional consultant, trainer and coach. All Anne’s courses receive excellent feedback and the accolade that she can take theories and apply them into real life.
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Anne Minter is a professional consultant, trainer and coach. Her primary focus is in helping managers to maximise the contribution of individuals and teams in the context of their business environment. She is familiar with the public and private sectors of business including multi-nationals and has worked extensively in insurance; finance; construction; public sector and ICT.
Anne worked for ten years for Digital and Groupe Bull, where she provided training for senior management. While at Groupe Bull, as European Organisation and Management Development Manager, she developed and implemented training strategy. Previously, at Digital, as European Senior Education Consultant, she had development responsibility for the top 10% of European managers.
Prior to joining the private sector, Anne was Senior Lecturer in Economics at Manchester Metropolitan University and a visiting lecturer at Surrey University. Anne spent four years as an MBA tutor for the Open University Business School second year MBA courses and was involved in OU customised courses which included assignments in Spain and Portugal tutoring for IBM.
All Anne’s courses receive excellent feedback and the accolade that she can take theories and apply them into real life. In addition to delivering leadership and management development workshops Anne also spends time in 1:2:1 coaching at all levels and take an action-based perspective – reflection is fine but coaching needs to result in actions. She has worked in 17 different countries: encompassing continental Europe; USA and South America.
Anne is a Fellow of the Institute of Personnel and Development and a Fellow of the Chartered Insurance Institute and has a Post-Graduate Certificate in adult education. She is a member of the Institute of Business Consultants. She is trained in Quantum Reading and MBTI psychometric profiling.
Anne has worked with many companies including 3Com, BMA, Boston Scientific, Coca-Cola, EDS, Exxon, Gehe, Houses of Commons, House of Lords, IBM, ICI, Information Resources, Kent CC, Lexmark, Lindt & Sprungli, Morgan Chambers, North Yorkshire Probation Service, PictureTel, Prudential, Royal Borough of Kensington & Chelsea, Sun Life, Siemens, Sybase, Thames Water and West Yorkshire Probation Service.
Areas of Expertise:
Leadership Skills
Management Development
Team Building
Bid Management
Financial Skills for Non-Finance Managers
Strategic Thinking & Business Planning
One to One Coaching
Presentation Skills
Train the Trainer
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June Trainer Profile of the Month - Jill Freinberg
Jill’s style is interactive with an eye to pacing a programme in a way that meets the needs of a particular group. She specialises in developing managers and team leaders through interpersonal skills and techniques.
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Jill has been involved in training, recruitment and development since 1985. She has worked with all levels (including the Board and senior executives) in a wide variety of organisations in both the private and public sectors. Prior to becoming a full time trainer, Jill worked for Sema, an Anglo-French IT software solutions company. Before this she was at The Royal Borough of Kensington and Chelsea, where she had overall responsibility for all assessment, development and training initiatives, including the recruitment of the authority’s staff, in accordance with equal opportunities guidelines and policy.
Jill’s style is interactive with an eye to pacing a programme in a way that meets the needs of a particular group. All workshops are tailored to suit an organisation’s needs and goals, giving delegates a chance to learn by doing and discussion. She specialises in developing managers and team leaders through interpersonal skills and techniques. Many of her projects have involved working with ‘live’ issues, particularly around the issues of reorganisation and change.
Jill is a Fellow of The Chartered Institute of Personnel and Development and has UK and US citizenship. She has an MSc in Industrial Relations and Personnel Management from the LSE and is trained in the administration and interpretation of psychometric tests and tools. Jill has used the Occupational Personality Questionnaire, Myers-Briggs Type Indicator, Firo-B, SHL Aptitude and Ability tests, Critical Incidents Analysis, and Assessment and Development Centre exercises.
Recent clients have included Nestor Healthcare, Eton College, British Nuclear Fuels, Linklaters, Research in Motion, Hitachi Europe, Lindt, The Liberal Democrats Central Office, Moran Hotel Group, CityLink Parcel Delivery, Boston Scientific, West Yorkshire Probation Service, Cambridgeshire County Council, London Borough of Bromley, London Borough of Bexley, Hounslow Homes and Westminster School.
Areas of Expertise:
- Executive Coaching
- Change Management
- Leadership Development
- Managing People & Performance
- Team Development
- Interviewing & Selection
- Influencing Skills
- Facilitation Skills
- Presentation Skills
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May Trainer Profile of the Month - Colette Johnson
Colette specialises in all aspects of Sales, Management and Communication Skills training. A high level of individual and group interaction ensures that whilst the training messages are serious, the learning is fun!
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Colette Johnson has been a professional Training Consultant since 1993. Previous experience includes positions as Regional Sales Manager for Royal Mail Parcelforce, Telesales Manager and also Training Manager at Thames Valley Auto Trader.
Colette specialises in all aspects of Sales, Management and Communication Skills training, working with companies in many different market sectors.
Many of Colette’s programmes focus on winning and keeping customers, with the emphasis on learning relevant skills that can easily be transferred from the training room to the workplace. Quantifiable improvements in performance can be evaluated as a result of Colette’s training programmes, meaning that bottom line results can be measured.
Her training programmes are always highly participative and motivational, and include elements of behavioural and attitudinal development in addition to acquiring new skills and knowledge. A high level of individual and group interaction ensures that whilst the training messages are serious, the learning is fun!
Colette takes care to develop her own skills and knowledge on a continuous basis and recently has attended NLP workshops and psychology workshops runs by Paul McKenna.
Professional qualifications include a Certificate in Management from Reading University and Diploma in Training and Development from Thames Valley University. Colette is also a NLP Practitioner.
Clients include: Lloyd’s of London, Powergen, TNT, Thames Water, Cornhill, British Medical Association, BAA, American Express, Legal & General, Sony Music, Bupa, Nationwide Building Society, Sage Software, British Telecom, Hampshire County Council, Oxford City Council, Gillette, Kyocera Mita, AOL, Hitachi, and Computer Associates.
Areas of Expertise:
- Telesales
- Selling Skills
- Account Management
- Communication Skills
- Customer Care
- Presentation Skills
- Assertiveness
- Introduction to Management
- Supervisory Skills
- Recruitment & Selection
- Performance Management
- Coaching Skills
- Train the Trainer
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April Trainer Profile of the Month - Tim Leonard
Tim’s training style is energetic and enthusiastic, with a drive, determination and focus that are infectious for participants. Delivery is very practical, involving delegates in discussions and drawing out their issues and experiences for the benefit of all.
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Tim Leonard is an extremely capable and experienced trainer who has run hundreds of training programmes since 1990 for a wide variety of commercial and public sector clients. Previously Tim worked in the IT industry for many years, operating within the Finance, Accounting, Manufacturing and Human Resources functions.
Tim’s initial years in business were spent with IBM, which gave him a deep understanding of how a successful organisation operates. When Tim moved into IBM Training he possessed a passionate drive to demonstrate the effectiveness of his learning programmes and the return on investment they provided.
When his facility at IBM was the subject of a management buy-out in 1994, Tim contributed to the successful transition from IBM to a dynamic, responsive and viable company. During this process, when the Xyratex management team bought the operation at Havant from IBM, the business and its staff faced massive organisational change. Tim was the lead facilitator in imparting the transformational skills required to the management team and Change Champions, and also delivered Business Process Re-engineering workshops for employees to help them understand the new ways of working. Xyratex is now a $1.5 billion company.
Within his training role Tim has been instrumental in creating a range of modular topics to underpin skills required for management qualifications accredited through professional bodies.
Tim’s training style is energetic and enthusiastic, with a drive, determination and focus that are infectious for participants. Delivery is very practical, involving delegates in discussions and drawing out their issues and experiences for the benefit of all. Tim believes people derive more from a course if they enjoy the experience, and that compelling, abiding and deliverable Action Plans are vital to the return on investment that training represents - in his view theory is meaningless without practical application and benefit to the organisation.
Tim’s recent clients include Prysmian Cables (formally Pirelli), Johnson Controls, Hampshire Fire & Rescue, IBM, Xyratex, Mayday NHS Trust, NDS, Wallop Defence, PEI Genesis, London Borough of Bexley, London Borough of Bromley and Hounslow Homes.
Areas of Expertise:
- Management Development
- Performance Management
- Team Building
- Supervisory Skills
- Communication Skills
- Time Management
- Recruitment & Interviewing Skills
- Coaching & Mentoring
- Graduate Development
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Isobel Rimmer profile
Isobel is one of the founders of Masterclass and whether training business leaders, politicians or dogs, she gets results!
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Isobel is a founder and Director of Masterclass and a lead trainer, client project manager and facilitator within the team. A graduate from University of Surrey, she worked in France before joining DEC (then the 2nd largest global IT firm after IBM) on their fast-track graduate programme.
Isobel’s style is highly pragmatic and based on organisations and individuals achieving solid results. She works with private and public sector clients and is a popular speaker at conferences and events including the HR Forum, Baptie & Co, Institute of Management Consultants and Women in Business. She has provided feedback and coaching at Finance South East for their “Dragonfly Den” events.
She has designed and led strategic leadership programmes for Nottingham City Council, Lincoln City Council, Equant (France Telecom), Avis, London Borough of Bexley, Computer 2000, (part of the TechData Group) Xyratex and many others. These programmes include executive coaching and mentoring – typically at Board, VP and senior management level. She works extensively in the design and delivery of business performance programmes through the Masterplan™ brand. These programmes have been used by Computer Sciences Corporation (CSC), Information Resources – where they increased sales by £55 million in one year and achieved contract retention to a record high of 97%, Symantec in building their partner programme and PricewaterhouseCoopers. She is also a business development coach working with Partners and Directors for a number of PwC’s global accounts including Sony, the BBC, Centrica and Nokia. She is retained by Accenture and CSC to coach their global bid teams these projects have resulted in business wins in excess of £1 billion.
Other coaching and mentoring clients include Siebel (now part of Oracle), Borland, Novartis, Boston Scientific, 3i, National Farmers Union, Hotwire PR, Xyratex (formerly IBM Havant), National Farmer’s Union, Royal Caribbean, RIM Blackberry, SkillfastUK, The Environment Agency, The Probation Service and Digital River.
She provides one to one coaching and mentoring to leaders in industry, trade and major political parties – this highly confidential work draws on her experience as a trainer, business owner/ manager and professional speaker. She is a regular contributor on Sky News providing insight and comment on political speakers and their personal image and impact.
Isobel’s younger daughter is severely disabled and as a result she is an active campaigner for people with cerebral palsy and has served as Regional Chairman for Scope.
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Skill Sets Channel Account Managers Need
Being a Channel Account Manager today is highly demanding – as “Trusted Advisors” to their customers, they need to support and guide them to grow sales. The skills needed are complex. Find out what to do differently to stay ahead.
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The role of a channel account manager has evolved to become more and more sophisticated. One of the challenges faced by vendors is to find the right calibre of channel account manager. Beyond basic selling skills, channel account managers need to be able to sell different kinds of products to different kinds of partners. Therefore, having the right channel account managers is fundamental. It is no longer a case of hiring someone who knows a few resellers or has experience working in distribution.
Vendors must behave as leaders who enable their channel partners to succeed. They need to build their partners’ success into their business model. The partner community has expressed a desire to work with vendors who have a committed channel programme, a clear vision and market position and who are not afraid of pushing the boundaries. Therefore, vendors have to understand what partners expect from their relationships with channel account managers and strive to meet their demands.
Investing in training is a good solution as long as it provides ROI. The ultimate goal for vendors in providing adequate support for their channel account managers is to win more business, generate more revenue and create more profit both for themselves and for their partners.
Drawing on quotes and anecdotal evidence reflecting the expectations of various resellers and distributors, this whitepaper introduces the three prime attributes needed to be a good channel account manager. The ideal channel account manager is simultaneously:
- a trusted advisor who focuses on the relationship with the partner, not the transaction
- a solutions champion who is not simply a product pusher but considers what products and services will do for a business
- a navigator who functions as a catalyst and linchpin within the organisation, being involved in its internal processes
Having defined these qualities, the whitepaper will outline the different skills needed to develop them and suggest plans and strategies that will help channel account managers achieve their full potential. Read more
http://www.baptie.com/documents/show.asp?d=365&xyzzy=2
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Women on Board
Women on Board is a UK initiative to help to address and improve the gender balance at Board and Executive levels. Through coaching, mentoring and support networks we help women achieve their potential and redress the balance.
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Women on Board is a community that aims to
- Raise awareness and support for women on Boards
- Lobby for skills-based selection to Boards
- Hold high level networking and mentoring events
- Provide coaching, mentoring and support networks for women
- Give members unique opportunities to access company boardrooms and directors
- Actively promote women onto boards in a variety of ways
- Find appropriate vacant Board positions for our members
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Getting people to change behaviour
We’re in the business of changing behaviour – and making it fun along with way.
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Sometimes getting people to do things differently is hard work – especially if there appears, at first, to be an easier option of just carrying on as you’ve done up until now.
This entertaining video shows how with an original idea and the use of music, people were persuaded to take the stairs rather than the escalator. Ask yourself, what would I have done?
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Ask Izzy
Ask Izzy is a monthly column in Training Journal magazine written by Isobel Rimmer.
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All sorts of different queries come in about training and personal development. Here are two that appeared recently in the magazine:
"I am keen to develop a leadership initiative into our organisation. The current structure is very “hierarchical” and I am concerned that the current CEO is from the school of thought that believes “leaders are born, not made” from what he said the other day – what would you suggest to get him on side and to get a programme off the ground?" Read more
“We have a number of women in our company who are very good at what they do but who don’t have the confidence or bravado of some of their male colleagues. What do you suggest to help them be more confident – very often they have great ideas but lack the presentation skills and influencing skills to put these forward..” Read more
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Bristow Helicopters
Taking Talent & Succession Planning to New Heights.
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Bristow Group Inc is the world’s largest, most reliable and prestigious helicopter service for the oil and gas sector. It is understandably proud of its reputation as a provider of the safest and most efficient helicopter transportation, maintenance, search and rescue, aviation support and training services.
To maintain that reputation Bristow knows how important it is to attract and retain the highest calibre people. To make sure they had the right people in the right places at the right time they needed to make some changes. First, they wanted to ensure that they provided the right development opportunities for their own engineers and secondly they wanted to improve the quality of people management through a more rigorous selection process.
One of their key roles is that of Chief Engineer. In some of their more remote locations, the Chief Engineer is the most senior and sometimes the only manager presence. So not only does he/she need to have first class technical skills he needs to have sound judgement, leadership and technical skills. So first they put in place a programme to identify potential Chief Engineers, secondly they invested in a rigorous assessment process and from that were able to design and deliver a bespoke programme to bring each candidate up to the level of skill required.
Read more about how this was rolled out.
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Priming The Probationers
The importance of effective management and leadership skills during times of change.
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With increasing pressure on the Probation Service to perform and meet stringent targets, the demands on management are many. Furthermore, constant change within the service has induced an element among staff of “change fatigue” - placing yet more pressure.
The aim of the Masterclass programme was to improve the leadership skills and practices within the service so it could deal with change more effectively, and change the management style from transactional (managers telling teams members what to do) to transformational (managers inspiring and motivating team members to perform more effectively).
Using the Kouzes and Posner Leadership Practices Inventory 360 degree feedback, each manager received one to one feedback and identified for themselves where they were strong and where they needed to make changes. Focusing on specific leadership behaviours they could take practical action in their own parts of the organisation. This was a big investment in time but it really made the difference.
“Through exercises in the workshops, we talk about creating a shared vision and how we can go about doing that. We work with them in groups to make it real for them,” said Isobel Rimmer, lead consultant on the programme. “We put a lot of pressure on people to do what they say they’re going to do in terms of improving their management performance. If they don’t do it, the responsibility is no one else’s – that message is driven home very firmly.”
Working in cross functional groups, the senior management and middle management teams then took part in a series of leadership workshops where they identified the skills, behaviours and practices that needed to be applied.
Read more about how Masterclass worked with the West Yorkshire Probation Service to help probation officers deal with change, cope with the stress of their work and significantly reduce the amount of stress related sickness absence.
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William’s Fund
William Dodd was only 4 years old when he died from cancer. His parents created “William’s Fund” in his memory for research into childhood cancers. All the profits raised by William's Fund go directly to the research programme.
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This Christmas we are again supporting the fantastic work done by Peter and Johanna Dodd in raising money for research into childhood cancers. Their son William died aged only 4 but was an inspiration to all who knew him. His grandmother produces a beautiful card every Christmas and the sale of these cards is a major fund raiser. You can also contribute to their funds by joining the Williams Fund Wine Club, buy some excellent champagne and wine and know that you are making a direct contribution to their great work.
www.williamsfundwineclub.co.uk
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Historia de un Letrero – a short film to inspire and delight
Much of what we do is about helping leaders and managers inspire others to want to struggle to achieve shared goals. A great part of that is the language and communication we choose to use.
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The inspiring video – Historia de un Letrero – was a prize winner at the Cannes Film Festival. Don’t worry you don’t have to be fluent in Spanish to understand this beautiful film made in Mexico. With a stroke of the pen, a stranger transforms the afternoon for another man in this emotionally stirring masterpiece. The music is beautiful too. We hope you enjoy it.
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Top Performance – September 17th 2010, London Heathrow
This half day, high impact workshop delivered by Brad Solomon and Isobel Rimmer is designed to give you an overview of Top Performance and how you can incorporate aspects of Top Leader, Top Manager and Top Coach within your organisation.
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You will see what specifically you can do to create a top performing culture and how you can apply the skills, tools, techniques and behavioural changes that can and will make a difference.
This seminar will show you
- What Top Performance can achieve for your organisation
- Best practices used by top performing businesses and sports professionals
- Powerful techniques to enhance performance and productivity
- How to develop a coaching culture
- How to use a “coaching toolkit” to motivate and develop your people
- How to measure success over 90 days and sustain top performance
Attendance fee includes all materials and refreshments.
For more information or to book your place, please call Pearl Tyrrell on +44 (0) 1753 676666 or email pearlt@masterclass.co.uk
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Brad Solomon Profile
Brad’s style of delivery is wholly interactive, and his sessions are designed as high impact self development learning workshops, building development through self analysis, the sharing of experiences, skills practice and real time feedback.
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Brad has worked as an executive coach since the mid nineties, when as Director of Training he helped launch the NHS Clinical Governance Programme in the South East of England.
A love of personal and professional development has helped him to design and deliver more than 50 different types of programmes over the last five years including the introduction of the Performance Analysis System to the world of Professional Football. This Group and One to One Mental Fitness Coaching Programme has been delivered to both Premiership and Championship Footballers and Football Clubs alike, with the exceptional results achieved being reported in national newspapers.
Eighteen years of training facilitation and delivery have seen Brad train more than 5,000 people, offering them the opportunity to learn new skills as well as to brush up on already acquired ones in a safe and open environment. Having worked across the public and private sectors Brad has specialised working experience with ‘Blue Chip’ corporates, NHS Trusts, local authorities, IT organisations along with charities and other sporting organisations.
Brad’s style of delivery is wholly interactive, and his sessions are designed as high impact self development learning workshops, building development through self analysis, the sharing of experiences, skills practice and real time feedback. It is Brad’s training ethos to tailor each session for the individuals attending – that way ensuring that each delegate leaves the workshop with the tools that they need to fulfil their potential.
Delegates say they leave the training room, energised and armed with skills that they know how to use, as well as when to use, and are therefore better equipped to tackle the everyday issues of the workplace. Brad believes that learning can be fun and makes sure that the delegates in his workshops enjoy the learning process at all times.
Some of the clients he has worked with since 2000 are: Ernst & Young, HSBC, Air France, Walt Disney, Johnson & Johnson, AOL, Avis, Lindt, Red Hat, Lexmark, Rentokil, Thames Valley Probation Service, West Yorkshire Probation Service, Hounslow Homes, London Borough of Bexley, Cambridge CC and various NHS Trusts from Board Level to Graduate Trainee. Individual coaching, board level workshops & ongoing consultancy have been delivered to The BBC, BSkyB, Aventis, McLaren, Dresdner Kleinwort Wasserstein, Deutsche Bank, The Princes Trust, various Premiership & Championship Football Clubs, The FA and The PFA.
Areas of Expertise
• Executive Coaching
• Coaching Skills
• Management Insight & Development
• Leadership Development
• Behavioural Analysis
• Communication Skills
• Assessments and Feedback Processes
• Performance Management
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Latest News & Events
-
August Trainer Profile of the Month - Alison Lucas
Alison helps businesses and individuals through coaching and training. Thanks to her pragmatic approach and personal experience of senior management Alison can offer solid, practical advice as well as empathy and inspiration to implement positive change. Read more…
-
Introduction to Management 2nd September 2010
Every manager needs a set of core skills and insights to enable them to manage people. This course is designed to give newly promoted or soon to be appointed managers an accelerated introduction to the techniques and issues that will make them successful managers. Read more…
-
July Trainer Profile of the Month - Anne Minter
Anne Minter is a professional consultant, trainer and coach. All Anne’s courses receive excellent feedback and the accolade that she can take theories and apply them into real life. Read more…
Masterplan™
One customer increased revenue by £55 million within 12 months. Another customer achieved the highest ever contract renewal rates in its history – 97% following their Masterplan™ programme. Read more…
Top Performance
How do you inspire your leaders to lead, your managers to manage and your people to perform? Top performers are able to consistently perform at the highest levels. Read more…
Station House, Datchet, Windsor, Berkshire, SLR 9ED, UK | Phone: +44 (0)1753 676666 | Fax: +44 (0)1753 790993 | Email: info@masterclass.co.uk
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