Working remotely is increasingly “the norm”. With technology at our finger tips we spend less time face to face with our people and more time communicating via email, smart phone, video conference and Facebook. So how can we develop our people, keep them motivated and learning when we don’t get the face time we’d like?
Topic: The Online Coach- 10 tips for developing people when working remotely
Date: 24th May 2012
Time: 12pm (UK)
Duration: 45 mins + Q&A
Presenters: Isobel Rimmer & John Kennard
Attend this webinar to learn:
• How to be a great developer of people – what it takes, what the skills are.
• What being an Online Coach requires.
• 10 tips for developing people when remote and online.
• How to measure and monitor the impact of your coaching.
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Webinar: The Modern Leader – What are you doing to step up to the challenge?
What does it mean to “be a leader” in today’s busy world?
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Organisations want leaders who can make a real difference. But what does it mean to “be a leader” in today’s crazy busy world? And in the online world with remote working, social media and working under pressure what can we do to step up to the challenge?
Topic: The Modern Leader – what are you doing to step up to the challenge?
Duration: 45 mins + Q&A
Date: 22nd May 2012
Presenter: Adam Taub & Helen Parton
Attend this webinar to learn:
• What research tells us about “being a leader”
• What behaviours and practices you can learn and adopt to be an effective modern leader
• How you can use technology to help you to be the best leader you can
• How to make the transition from managing to leading
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May Trainer of the Month - Michele Rosenberg
Michele has over twenty years experience in human resources and consultancy, enhancing organisational, team and individual performance.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Michele has over twenty years experience in human resources and consultancy, enhancing organisational, team and individual performance. Her experience includes:
- Training and Development - Michele has designed and delivered a wide range of workshops including Management and Leadership Skills, Coaching Skills, Assertiveness, Influencing Skills, Self Awareness and Development Centres.
- Assessment – Michele has conducted assessments to Director Level for selection and development involving Assessment Centres, psychometric tests and profiles, in-depth assessment interviews, comprehensive reports identifying strengths for future roles and candidate feedback.
- Personal and Career Development – This includes provision of support through organisational change, mentoring and coaching, helping with issues of self-esteem and confidence and career planning.
- Organisational Development – This includes competency development, consultancy and support to newly created teams, team development, design, management and evaluation of mentoring programmes and development of mentors.
- Counselling Skills – Michele has carried out individual work with clients as well as Counselling Skills training.
Michele has worked with a large number of clients from both the private and public sector many of whom now regard her as key to their improved business results through the development of people. As a facilitator, she is enthusiastic and motivational, eager to tackle ‘real’ issues which make her courses successful, practical and invaluable.
Michele’s Professional and vocational qualifications include: Membership of Institute of Personnel and Development (MIPD), BA (Hons) London School of Economics, Qualified Myers Briggs Type Indicator (MBTI), Diploma in Professional Counselling, Certificate of Competence in Occupational Testing – British Psychological Society.
Recent clients include the Royal Borough of Kensington and Chelsea, McLaren, Royal Free Hospital, Eton College, Sony Computer Entertainment, Cambridgeshire County Council, The Salvation Army and London Borough of Bexley.
Areas of Expertise:
- Leadership Skills
- Management Development
- Executive Coaching
- Recruitment & Selection
- Performance Management
- Influencing Skills
- Assertiveness
- Communication Skills
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Webinar: Selling Professional Services - How you can be more effective online and win more business
In today’s online world, we need to brainstorm new ways to deliver our message to prospects.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Selling services is different to selling a product and most people in professions didn’t enter them to be “sales people” – yet, as you develop your career and rise through to senior, Board or Partner level the expectation is that you will be able to sell – and continue to deliver services, too. Personal interaction, trust and relationships are at the core of selling professional services. So how can we do this effectively online?
Topic: Selling Professional Services - How you can be more effective online and win more business
Date: Tuesday, May 15
Time: 12pm (UK)
Duration: 30mins plus 15mins Q&A
Speakers:
Isobel Rimmer & Mark Perry
Attend this webinar to learn:
• The three critical steps in selling professional services
• How to create credibility and trust from the outset – and how to do this online
• How to build your reputation as a “trusted advisor” using a range of online tools
• How to make your clients look like heroes (genuinely) and want to recommend you
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HR Forum - 18th May 2012
Masterclass and Boyes Turner invite you to join them at the HR FORUM at the Madejski Stadium, Reading on 18th May 2012.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
HR FORUM - 18th May 2012
This event, designed for HR professionals in the Thames Valley, is an ideal opportunity to :
- Gain valuable insights and updates on the latest employment legislation and in particular: Employment Status, Discrimination amd Compensation.
- Gain priceless insights into the return on investment your business can achieve from training and development.
- See how latest case law outcomes and legislative developments could apply to your business and what the future may hold for your company with regard to legal developments.
- Learn how to raise individual profiles within your business and how to promote career progression.
- Network with other HR specialists – growing yout professional contacts, locally.
Starting at 09.00 am the HR Forum brings you a full morning of legal updates and training sessions followed by lunch and two workshops, closing at 3.00 pm.
The cost, which includes all materials, is £95 plus VAT.
To register for this event please contact : emaguire@boyesturner.com
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An Introduction to Management - 14th May 2012
Every manager needs a set of core skills and insights to enable them to manage people. This course is designed to give newly promoted or soon to be appointed managers an accelerated introduction to the techniques and issues that will make them successful managers.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
The programme will include:
- The role of the manager
- “Managing” versus “doing”
- Setting objectives
- Building powerful teams
- Managing performance
- Motivating others
- Effective delegation Skills
- Following up
- “Crucial conversations” – dealing with difficult situations
- Giving feedback
- Personal action plan
Course Duration: 1 Day
Location: Slough
Price: £375 per delegate (+ VAT)
Date: 14 May 2012
For more information and to book a space for you and your colleagues, please call Matthew Embleton on 01753 676666 or email matthewe@masterclass.co.uk
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Webinar: Building Trust in a Virtual World
A trusting workplace environment is the key to success for any organisation – whether you are looking to sell online, raise your profile or connect with people virtually.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Whether you are looking to sell online, raise your profile or be able to connect with people virtually, this webinar will give you practical tips and guides as well as the proven “do’s and don’ts” of working in a virtual world and how you can use it to build trust.
Topic: Building Trust in a Virtual World
Date: Friday, May 11
Time: 12pm (UK)
Duration: 30mins plus 15mins Q&A
Speakers:
Ian McKendrick, Social Media and Technology Strategist
Attend this webinar to learn:
• How to create your Virtual World strategy – what exactly do you want to achieve?
• What tools, products and services are available to help you
• How to use technology to build trust, virtually
• What mistakes and pitfalls people make and how can you recover from them
• How to measure the impact you’re having, how to know your approach is working
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April Trainer of the Month - William Galton
William has devoted the past 18 years to learning and development consultancy and implementation - designing and delivering a wide range of measurable organisational change and improvement initiatives with external accreditations.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
William started his career in the mid-eighties as an Advisor for an outsource telemarketing company, proving himself to be an effective communicator who achieved results he moved into team leading and coaching. He has also held roles as an Account Manager and Copywriter. He was invited to join the training division of the outsource telemarketing company that he worked for given his ‘on the floor experience’ and achievements.
This combination of ‘on the floor’ experience and the personal training that he received help him manage the process of change for his clients in relation to the individual, group/team and organisationally in an authentic way utilising countless personal examples and experiences.
The programmes that he creates for (and in conjunction with) clients are designed to be enjoyable, whilst purposeful and endeavour to make a lasting difference to both the individual and the organisation that they work for. Two of the programmes he’s been extensively involved in have won highly recognised awards (e.g. National Training Award).
He has 20+ years of experience in customer management (i.e. contact centre and ‘retail’) environments. He has devoted the past 18 years to learning and development consultancy and implementation - designing and delivering a wide range of measurable organisational change and improvement initiatives with external accreditations.
He holds an MSc in Change Agent Skills and Strategies from the University of Surrey and a Diploma in Performance Coaching from Newcastle College. Some of the ways he helps clients are by:
a) Supporting and facilitating change at an organisational, team and individual levels so that it can be responded to faster and with improved levels of commitment b)Enhancing skill levels for in-house training and learning resources/teams so that they can be even more effective within their organisations c) Developing some of people’s core influencing competencies, particularly with respect to communicating more powerfully and effectively (sales and service); d) Catalysing people into entertaining and defining a wider range of options when it comes to either managing or working with people in order to ensure high levels of productivity and creativity; e) Strengthening management competencies, especially with respect to coaching and development in relation to direct reports.
His clients include - Dumfries and Galloway Council (DG Direct), Barclays Bank, Standard Life, Principality Building Society, MEB/npower, BG (British Gas) Transco, Three (Hutchison 3G), Apple, Britannia Building Society, Co-operative Financial Services, BT, First Direct and Orange.
Areas of Expertise:
- Training consultancy (e.g. Training Needs Analysis)
- Change Management
- Culture (creation and maintenance)
- Communication and influencing (sales and negotiation; customer service; presenting)
- Fundamentals of management
- Leadership
- Coaching
- Time management
- Train the Trainer
-
Team Working
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Webinar: Social Media Mastery: Making Technology Work for You
Join Ian McKendrick, social media and technology strategist, as he tackles how to take back control of your online media so that the technology works for you and drives more business to your door.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Leveraging your Online Presence
Sometimes you may feel bombarded by all the demands that email, social networks and blogs make on your attention. And when everyone seems to be doing more with the technology than you are, how do you master your online presence to gain that competitive edge?
Join Ian McKendrick, social media and technology strategist, as he tackles how to take back control of your online media so that the technology works for you and drives more business to your door
Topic: Social Media Mastery: Making Technology Work for You
Date: Wednesday, March 28
Time: 1 PM (UK)
Duration: 30mins plus 15mins Q&A
Speakers:
Ian McKendrick, Social Media and Technology Strategist
Clare Kemp, Citrix GoToWebinar
Attend this webinar to learn how to:
- Prioritise your online access and activities
- Employ simple technologies for better efficiency
- Identify which applications are most appropriate for you
- Increase productivity through online collaboration
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March Trainer of the Month - Anne Minter
Anne Minter is a professional consultant, trainer and coach. All Anne’s courses receive excellent feedback and the accolade that she can take theories and apply them into real life.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Anne Minter is a professional consultant, trainer and coach. Her primary focus is in helping managers to maximise the contribution of individuals and teams in the context of their business environment. She is familiar with the public and private sectors of business including multi-nationals and has worked extensively in insurance; finance; construction; public sector and ICT.
Anne worked for ten years for Digital and Groupe Bull, where she provided training for senior management. While at Groupe Bull, as European Organisation and Management Development Manager, she developed and implemented training strategy. Previously, at Digital, as European Senior Education Consultant, she had development responsibility for the top 10% of European managers.
Prior to joining the private sector, Anne was Senior Lecturer in Economics at Manchester Metropolitan University and a visiting lecturer at Surrey University. Anne spent four years as an MBA tutor for the Open University Business School second year MBA courses and was involved in OU customised courses which included assignments in Spain and Portugal tutoring for IBM.
All Anne’s courses receive excellent feedback and the accolade that she can take theories and apply them into real life. In addition to delivering leadership and management development workshops Anne also spends time in one to one coaching at all levels and takes an action-based perspective – reflection is important but coaching needs to result in actions. She has worked in 17 different countries: encompassing continental Europe; USA and South America.
Anne is a Fellow of the Institute of Personnel and Development and a Fellow of the Chartered Insurance Institute and has a Post-Graduate Certificate in adult education. She is a member of the Institute of Business Consultants. She is trained in Quantum Reading and MBTI psychometric profiling.
Anne has worked with many companies including 3Com, BMA, Boston Scientific, Costain, Coca-Cola, EDS, Exxon, Gehe, Houses of Commons, House of Lords, IBM, ICI, Information Resources, Kent CC, Lexmark, Lindt & Sprungli, Morgan Chambers, North Yorkshire Probation Service, PictureTel, Prudential, Royal Borough of Kensington & Chelsea, Sun Life, Siemens, Sybase, Thames Water and West Yorkshire Probation Service.
Areas of Expertise:
- Leadership Skills
- Management Development
- Team Building
- Bid Management
- Financial Skills for Non-Finance Managers
- Strategic Thinking & Business Planning
- One to One Coaching
- Presentation Skills
-
Train the Trainer
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February Trainer Profile of the Month - Jill Freinberg
Jill’s style is interactive with an eye to pacing a programme in a way that meets the needs of a particular group. She specialises in developing managers and team leaders through interpersonal skills and techniques.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Jill has been involved in training, recruitment and development since 1985. She has worked with all levels (including the Board and senior executives) in a wide variety of organisations in both the private and public sectors. Prior to becoming a full time trainer, Jill worked for Sema, an Anglo-French IT software solutions company. Before this she was at The Royal Borough of Kensington and Chelsea, where she had overall responsibility for all assessment, development and training initiatives, including the recruitment of the authority’s staff, in accordance with equal opportunities guidelines and policy.
Jill’s style is interactive with an eye to pacing a programme in a way that meets the needs of a particular group. All workshops are tailored to suit an organisation’s needs and goals, giving delegates a chance to learn by doing and discussion. She specialises in developing managers and team leaders through interpersonal skills and techniques. Many of her projects have involved working with ‘live’ issues, particularly around the issues of reorganisation and change.
Jill is a Fellow of The Chartered Institute of Personnel and Development and has UK and US citizenship. She has an MSc in Industrial Relations and Personnel Management from the LSE and is trained in the administration and interpretation of psychometric tests and tools. Jill has used the Occupational Personality Questionnaire, Myers-Briggs Type Indicator, Firo-B, SHL Aptitude and Ability tests, Critical Incidents Analysis, and Assessment and Development Centre exercises.
Recent clients have included Nestor Healthcare, Eton College, British Nuclear Fuels, Linklaters, Research in Motion, Hitachi Europe, Lindt, The Liberal Democrats Central Office, Moran Hotel Group, CityLink Parcel Delivery, Boston Scientific, West Yorkshire Probation Service, Cambridgeshire County Council, London Borough of Bromley, London Borough of Bexley, Hounslow Homes and Westminster School.
Areas of Expertise:
- Executive Coaching
- Change Management
- Leadership Development
- Managing People & Performance
- Team Development
- Interviewing & Selection
- Influencing Skills
- Facilitation Skills
- Presentation Skills
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Webinar: Think Before You Speak: Communicating with Impact
Why do we form first impressions – why do we judge people so quickly, even before we really know much about them? What impact does this have in the modern business world we move in?
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Join this webinar to hear Hayley Mogridge of Masterclass Training explore the inner workings of communication, revealing just what we need to communicate appropriately every time – even when online.
Attend this webinar to learn:
- What effective communicators do before they start talking
- How to prepare so that you say what you mean, every time
- How to balance assertiveness with collaboration
-
How to apply this knowledge in the virtual world
Reserve Your Complimentary Seat by following this link:
http://learn.gotomeeting.com/forms/22Feb12-NE-G2MC-WBR-S?ID=70150000000Xv3c
Think Before You Speak: Communicating with Impact
Wednesday, February 22, 2PM (UK)
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January Trainer Profile of the Month - Hayley Mogridge
A creative optimist, Hayley’s drive comes from a passionate belief that everyone should be encouraged to reach their potential - so benefiting the individual and the organisation through self motivated focused employees. Her training has been described as ‘inspirational’
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Hayley began her career as a professional actress. From here, her communication and interpersonal skills quickly led her to a career as a Recruitment Consultant with Blue Arrow. With her customer interfacing experience she worked as Customer and Sales support Manager for over 3 years with Courage Ltd and began her career in training more than 15 years ago. She was headhunted by Tiny Computers to take the role of Group Training Manager during their massive expansion into USA, Hong Kong and China.
During her time at Tiny Hayley was responsible for developing and implementing the training and development strategy for over 2000 members of staff. With her team of 20 trainers they provided a portfolio of over 60 courses world-wide.
A creative optimist, Hayley’s drive comes from a passionate belief that everyone should be encouraged to reach their potential - so benefiting the individual and the organisation through self motivated focused employees.
Her training has been described as ‘inspirational’ with her natural ability to quickly build rapport and develop successful business relationships with a diverse range of delegates and clients.
As a trainer Hayley has to believe 100% in her material, and that the theory can in practice be useful in the day to day reality of the commercial world. A successful manager herself, with over 10 years experience, she uses this experience to turn the theories into tangible examples her delegates can relate to.
She has an interactive relaxed style, able to quickly react to the individual needs of the group.
Some recent projects have included a 12 month modular team leadership development programme for Norbain. Each delegate has seen tangible benefits not just in terms of confidence and knowledge, in some cases promotion, but also in significant improvements to the structure of their departments and way it operates. Hayley has been training managers at Citrix for the past 3 years helping them to hone their presentation skills. She has had 100% success rate in terms of increasing skill and confidence in this area. In addition to this she has recently written and presented a number of training films as part of an ongoing management programme, for SSVC who provide TV, Radio broadcasting and entertainment to the British Forces.
Previous clients have included - Porsche, Lindt, ING Direct, TNT Express, Computer Associates, Dominos Pizza Group, Egg, Hasbro, Sony, Whitbread, NHS Trusts, Friends Provident, Honeywell, Avis Rent-A-Car, Novartis Pharmaceuticals, McAfee, Citrix and Research in Motion.
Areas of Expertise:
- Management Development
- Performance Management
- Communication & Influencing
- Presentation Skills
- Train the Trainer
- Time Management
- Customer Care
- Recruitment & Interviewing Skills
-
Coaching & Mentoring
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William’s Fund
William’s Fund was established in 2001 and has since been raising money for the Childhood Cancer Research Fund, raising over half a million pounds to date. Find out how to help make a difference.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
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From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
William’s Fund
Help Save the Lives of Thousands of Children
William’s Fund was established in 2001 in commemoration of William Dodd, whose young life ended at the age of four years and nine months due to an unknown form of cancer. William’s Fund has since been raising money for the Childhood Cancer Research Fund and has raised over half a million pounds to date.
Dr Mitchell, who was William's consultant is running the research programme, which is very specific to Childhood Cancer, does not have any funding other than charity and has no official fundraisers. All the profits raised by William's Fund go directly to the research programme.
Will you join us as a partner committed to supporting research?
Supporting the William’s Fund would help to ensure that vital research into the diagnosis, treatment and prevention of childhood cancers will help save more children’s lives. As a result we hope to reduce the number of children who become fatalities of cancer and every penny of your support would go directly to funding this research, thus playing a pivotal role in saving and changing lives.
This Christmas
This Christmas we are again supporting the fantastic work done by Peter and Johanna Dodd in raising money for research into childhood cancers. Their son William died aged only four but was an inspiration to all who knew him. His grandmother produces a beautiful card every Christmas and the sale of these cards is a major fund raiser. You can also contribute to their funds by joining the William’s Fund Wine Club, buy some excellent champagne and wine, and know that you are making a direct contribution to their great work.
www.williamsfundwineclub.co.uk
Donations
William's Fund
The
Miller Place
Gerrards Cross
Bucks
SL9 7QQ
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Your support is much appreciated.
Isobel Rimmer profile
Isobel is one of the founders of Masterclass and whether training business leaders, politicians or dogs, she gets results!
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Isobel is a founder and Director of Masterclass and a lead trainer, client project manager and facilitator within the team. A graduate from University of Surrey, she worked in France before joining DEC (then the 2nd largest global IT firm after IBM) on their fast-track graduate programme.
Isobel’s style is highly pragmatic and based on organisations and individuals achieving solid results. She works with private and public sector clients and is a popular speaker at conferences and events including the HR Forum, Baptie & Co, Institute of Management Consultants and Women in Business. She has provided feedback and coaching at Finance South East for their “Dragonfly Den” events.
She has designed and led strategic leadership programmes for Nottingham City Council, Lincoln City Council, Equant (France Telecom), Avis, London Borough of Bexley, Computer 2000, (part of the TechData Group) Xyratex and many others. These programmes include executive coaching and mentoring – typically at Board, VP and senior management level. She works extensively in the design and delivery of business performance programmes through the Masterplan™ brand. These programmes have been used by Computer Sciences Corporation (CSC), Information Resources – where they increased sales by £55 million in one year and achieved contract retention to a record high of 97%, Symantec in building their partner programme and PricewaterhouseCoopers. She is also a business development coach working with Partners and Directors for a number of PwC’s global accounts including Sony, the BBC, Centrica and Nokia. She is retained by Accenture and CSC to coach their global bid teams these projects have resulted in business wins in excess of £1 billion.
Other coaching and mentoring clients include Siebel (now part of Oracle), Borland, Novartis, Boston Scientific, 3i, National Farmers Union, Hotwire PR, Xyratex (formerly IBM Havant), National Farmer’s Union, Royal Caribbean, RIM Blackberry, SkillfastUK, The Environment Agency, The Probation Service and Digital River.
She provides one to one coaching and mentoring to leaders in industry, trade and major political parties – this highly confidential work draws on her experience as a trainer, business owner/ manager and professional speaker. She is a regular contributor on Sky News providing insight and comment on political speakers and their personal image and impact.
Isobel’s younger daughter is severely disabled and as a result she is an active campaigner for people with cerebral palsy and has served as Regional Chairman for Scope.
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Skill Sets Channel Account Managers Need
Being a Channel Account Manager today is highly demanding – as “Trusted Advisors” to their customers, they need to support and guide them to grow sales. The skills needed are complex. Find out what to do differently to stay ahead.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
The role of a channel account manager has evolved to become more and more sophisticated. One of the challenges faced by vendors is to find the right calibre of channel account manager. Beyond basic selling skills, channel account managers need to be able to sell different kinds of products to different kinds of partners. Therefore, having the right channel account managers is fundamental. It is no longer a case of hiring someone who knows a few resellers or has experience working in distribution.
Vendors must behave as leaders who enable their channel partners to succeed. They need to build their partners’ success into their business model. The partner community has expressed a desire to work with vendors who have a committed channel programme, a clear vision and market position and who are not afraid of pushing the boundaries. Therefore, vendors have to understand what partners expect from their relationships with channel account managers and strive to meet their demands.
Investing in training is a good solution as long as it provides ROI. The ultimate goal for vendors in providing adequate support for their channel account managers is to win more business, generate more revenue and create more profit both for themselves and for their partners.
Drawing on quotes and anecdotal evidence reflecting the expectations of various resellers and distributors, this whitepaper introduces the three prime attributes needed to be a good channel account manager. The ideal channel account manager is simultaneously:
- a trusted advisor who focuses on the relationship with the partner, not the transaction
- a solutions champion who is not simply a product pusher but considers what products and services will do for a business
- a navigator who functions as a catalyst and linchpin within the organisation, being involved in its internal processes
Having defined these qualities, the whitepaper will outline the different skills needed to develop them and suggest plans and strategies that will help channel account managers achieve their full potential. Read more
http://www.baptie.com/documents/show.asp?d=365&xyzzy=2
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Women on Board
Women on Board is a UK initiative to help to address and improve the gender balance at Board and Executive levels. Through coaching, mentoring and support networks we help women achieve their potential and redress the balance.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Women on Board is a community that aims to
- Raise awareness and support for women on Boards
- Lobby for skills-based selection to Boards
- Hold high level networking and mentoring events
- Provide coaching, mentoring and support networks for women
- Give members unique opportunities to access company boardrooms and directors
- Actively promote women onto boards in a variety of ways
- Find appropriate vacant Board positions for our members
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Ask Izzy
Ask Izzy is a monthly column in Training Journal magazine written by Isobel Rimmer.
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If you didn't make it to the #HRForum today, never fear! You can always register for our upcoming webinars! http://t.co/Af9X9PGV
By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
All sorts of different queries come in about training and personal development. Here are two that appeared recently in the magazine:
"I am keen to develop a leadership initiative into our organisation. The current structure is very “hierarchical” and I am concerned that the current CEO is from the school of thought that believes “leaders are born, not made” from what he said the other day – what would you suggest to get him on side and to get a programme off the ground?" Read more
“We have a number of women in our company who are very good at what they do but who don’t have the confidence or bravado of some of their male colleagues. What do you suggest to help them be more confident – very often they have great ideas but lack the presentation skills and influencing skills to put these forward..” Read more
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Bristow Helicopters
Taking Talent & Succession Planning to New Heights.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
Bristow Group Inc is the world’s largest, most reliable and prestigious helicopter service for the oil and gas sector. It is understandably proud of its reputation as a provider of the safest and most efficient helicopter transportation, maintenance, search and rescue, aviation support and training services.
To maintain that reputation Bristow knows how important it is to attract and retain the highest calibre people. To make sure they had the right people in the right places at the right time they needed to make some changes. First, they wanted to ensure that they provided the right development opportunities for their own engineers and secondly they wanted to improve the quality of people management through a more rigorous selection process.
One of their key roles is that of Chief Engineer. In some of their more remote locations, the Chief Engineer is the most senior and sometimes the only manager presence. So not only does he/she need to have first class technical skills he needs to have sound judgement, leadership and technical skills. So first they put in place a programme to identify potential Chief Engineers, secondly they invested in a rigorous assessment process and from that were able to design and deliver a bespoke programme to bring each candidate up to the level of skill required.
Read more about how this was rolled out.
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Priming The Probationers
The importance of effective management and leadership skills during times of change.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
With increasing pressure on the Probation Service to perform and meet stringent targets, the demands on management are many. Furthermore, constant change within the service has induced an element among staff of “change fatigue” - placing yet more pressure.
The aim of the Masterclass programme was to improve the leadership skills and practices within the service so it could deal with change more effectively, and change the management style from transactional (managers telling teams members what to do) to transformational (managers inspiring and motivating team members to perform more effectively).
Using the Kouzes and Posner Leadership Practices Inventory 360 degree feedback, each manager received one to one feedback and identified for themselves where they were strong and where they needed to make changes. Focusing on specific leadership behaviours they could take practical action in their own parts of the organisation. This was a big investment in time but it really made the difference.
“Through exercises in the workshops, we talk about creating a shared vision and how we can go about doing that. We work with them in groups to make it real for them,” said Isobel Rimmer, lead consultant on the programme. “We put a lot of pressure on people to do what they say they’re going to do in terms of improving their management performance. If they don’t do it, the responsibility is no one else’s – that message is driven home very firmly.”
Working in cross functional groups, the senior management and middle management teams then took part in a series of leadership workshops where they identified the skills, behaviours and practices that needed to be applied.
Read more about how Masterclass worked with the West Yorkshire Probation Service to help probation officers deal with change, cope with the stress of their work and significantly reduce the amount of stress related sickness absence.
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Historia de un Letrero – a short film to inspire and delight
Much of what we do is about helping leaders and managers inspire others to want to struggle to achieve shared goals. A great part of that is the language and communication we choose to use.
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By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
The inspiring video – Historia de un Letrero – was a prize winner at the Cannes Film Festival. Don’t worry you don’t have to be fluent in Spanish to understand this beautiful film made in Mexico. With a stroke of the pen, a stranger transforms the afternoon for another man in this emotionally stirring masterpiece. The music is beautiful too. We hope you enjoy it.
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Top Performance – April 5th 2012, London Heathrow
This half day, high impact workshop delivered by Isobel Rimmer is designed to give you an overview of Top Performance and how you can incorporate aspects of Top Leader, Top Manager and Top Coach within your organisation.
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Sign up to our monthly newsletter to download our latest white paper. Receive the latest news and great industry tips that you can put into action immediately.
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If you didn't make it to the #HRForum today, never fear! You can always register for our upcoming webinars! http://t.co/Af9X9PGV
By Masterclass , 1 day, 3 hours, 27 minutes ago
Opportunities with Masterclass
From time to time we have openings for experienced trainers and consultants. If you would be interested in working with us, please view our current vacancies.
You will see what specifically you can do to create a top performing culture and how you can apply the skills, tools, techniques and behavioural changes that can and will make a difference.
This seminar will show you
- What Top Performance can achieve for your organisation
- Best practices used by top performing businesses and sports professionals
- Powerful techniques to enhance performance and productivity
- How to develop a coaching culture
- How to use a “coaching toolkit” to motivate and develop your people
- How to measure success over 90 days and sustain top performance
Attendance fee includes all materials and refreshments.
For more information or to book your place, please call Pearl Tyrrell on +44 (0) 1753 676666 or email pearlt@masterclass.co.uk
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Masterplan™
One customer increased revenue by £55 million within 12 months. Another customer achieved the highest ever contract renewal rates in its history – 97% following their Masterplan™ programme. Read more…
Top Performance
How do you inspire your leaders to lead, your managers to manage and your people to perform? Top performers are able to consistently perform at the highest levels. Read more…
Station House, Datchet, Windsor, Berkshire, SLR 9ED, UK | Phone: +44 (0)1753 676666 | Fax: +44 (0)1753 790993 | Email: info@masterclass.co.uk
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